Genetec incident

Potential issue affecting Security Center SaaS → Enrollment of Cloudlink cameras in Australia

Minor Resolved

Genetec experienced a minor incident on August 6, 2026, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 12:37 PM UTC
Resolved
Aug 06, 2026, 02:37 PM UTC
Duration
2h
Detected by Pingoru
Aug 06, 2026, 12:37 PM UTC

Update timeline

  1. investigating Aug 06, 2026, 12:37 PM UTC

    We’re investigating reports of a potential issue affecting [Security Center SaaS → Video Streaming](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD) Australia East. We are working on it. We apologize for any inconvenience this may cause.

  2. investigating Aug 06, 2026, 12:57 PM UTC

    We are investigating problems with enrollment of cloudlink cameras in Australia region. Some enrollment are succeeding.

  3. monitoring Aug 06, 2026, 02:28 PM UTC

    The problems is now fixed. We continue to monitor the situation.

  4. resolved Aug 06, 2026, 02:37 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.