Genetec incident

Security Center SaaS – Problems with New Entities and Events in Operational Applications

Major Resolved

Genetec experienced a major incident on July 15, 2026, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 05:05 PM UTC
Resolved
Jul 15, 2026, 10:00 PM UTC
Duration
4h 55m
Detected by Pingoru
Jul 15, 2026, 05:05 PM UTC

Update timeline

  1. identified Jul 15, 2026, 05:05 PM UTC

    We are currently investigating an issue where some systems are neither receiving events nor displaying newly added devices in the Operations Web, Desktop, and Mobile applications. We have identified the cause of the incident and are implementing a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

  2. identified Jul 15, 2026, 07:25 PM UTC

    We are rolling out the fix progressively across the affected systems.

  3. monitoring Jul 15, 2026, 09:19 PM UTC

    The fix has been deployed to all systems. We are continuing to monitor them, but the issues have now been resolved.

  4. resolved Jul 15, 2026, 10:00 PM UTC

    Problems are resolved.