Genetec incident

Access to SC SaaS Configuration

Major Resolved

Genetec experienced a major incident on July 10, 2026, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 05:47 PM UTC
Resolved
Jul 10, 2026, 06:18 PM UTC
Duration
31m
Detected by Pingoru
Jul 10, 2026, 05:47 PM UTC

Update timeline

  1. investigating Jul 10, 2026, 05:47 PM UTC

    We’re investigating reports of a potential issue affecting [SC SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) Global. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jul 10, 2026, 06:12 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Jul 10, 2026, 06:18 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.