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Official status page: https://status.genetec.com · Polled every 5 minutes · 31 components tracked

Real-time Genetec status, recent outages, and incident history — pulled directly from Genetec's official status page at https://status.genetec.com every 5 minutes. Pingoru tracks 31 Genetec services and has captured 39 incidents in the last 90 days (98.08% uptime). Get email, Slack, Discord, or webhook alerts the moment Genetec reports a new incident — free for 5 monitors, no credit card.

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Genetec uptime 98.08% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia
    Resolved 1h 36m
    Started Apr 27, 2026, 10:44 PM UTC · Resolved Apr 28, 2026, 12:20 AM UTC
    Device management (enrollment and device configuration)
    4 updates · show timeline
    • investigating · Apr 27, 2026, 10:44 PM UTC

      An issue affecting a enrollment of Axis direct-to-cloud camera has been identified. We are actively investigating the issue and will provide update within an hour.

    • identified · Apr 27, 2026, 11:17 PM UTC

      The issue has been identified and a fix is being implemented.

    • monitoring · Apr 27, 2026, 11:39 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Apr 28, 2026, 12:20 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. System Management portal – Potential issues accessing subscriptions.genetec.com
    Resolved 7h 36m
    Started Apr 23, 2026, 02:29 PM UTC · Resolved Apr 23, 2026, 10:05 PM UTC
    System Management portal (subscriptions.genetec.com)
    7 updates · show timeline
    • investigating · Apr 23, 2026, 02:29 PM UTC

      We’re investigating reports of a potential issue affecting System Management portal Functionality in East US 2. We are working on it. We apologize for any inconvenience this may cause.

    • identified · Apr 23, 2026, 02:35 PM UTC

      An issue affecting the System Management portal functionality in East US 2 will cause certain users to no be able to access the subscription portal. We apologize for any inconvenience this may cause and we are working to resolve the problem.

    • identified · Apr 23, 2026, 03:44 PM UTC

      Our team is still actively working on recovering access to affected users. Note that integrators who lost access to the System Management Portal may also have their system access requests revoked.

    • identified · Apr 23, 2026, 03:49 PM UTC

      We are continuing to work on a fix for this issue, we understand this disrupts your workflow and we appreciate your patience.

    • identified · Apr 23, 2026, 06:37 PM UTC

      We have started recovering access to a subset of users. We are working on recovering it for everyone affected.

    • monitoring · Apr 23, 2026, 07:36 PM UTC

      We have recovered access to the System Management portal for most affected users. Integrators may have to join existing access requests to systems they have lost access to.

    • resolved · Apr 23, 2026, 10:05 PM UTC

      This incident has been resolved. You should now have access to the subscriptions portal. We apologize again for any inconvenience that you faced during this period.

    Latest: This incident has been resolved. You should now have access to the subscriptions portal. We apologize again for any inconvenience that you faced during this period.

See the full Genetec outage history

36 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 15 incidents
  • Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia Resolved
    Started Apr 27, 2026, 10:44 PM UTC · Resolved Apr 28, 2026, 12:20 AM UTC · 1h 36m
  • System Management portal – Potential issues accessing subscriptions.genetec.com Resolved
    Started Apr 23, 2026, 02:29 PM UTC · Resolved Apr 23, 2026, 10:05 PM UTC · 7h 36m
  • Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation Resolved
    Started Apr 21, 2026, 05:27 PM UTC · Resolved Apr 21, 2026, 08:37 PM UTC · 3h 9m
  • SC SaaS Intelligent Search – Potential service issue in East US 2 region Resolved
    Started Apr 17, 2026, 09:16 AM UTC · Resolved Apr 17, 2026, 09:24 AM UTC · 7m
  • SC SaaS Intelligent Search – Potential service issue in West Europe region Resolved
    Started Apr 15, 2026, 01:02 PM UTC · Resolved Apr 15, 2026, 04:46 PM UTC · 3h 43m
  • Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region Resolved
    Started Apr 15, 2026, 12:32 PM UTC · Resolved Apr 16, 2026, 06:14 PM UTC · 1d 5h
  • Genetec Security Center SaaS - Email Delivery Issue Resolved
    Started Apr 14, 2026, 06:03 PM UTC · Resolved Apr 14, 2026, 10:22 PM UTC · 4h 18m
  • AutoVu Cloudrunner Service Degradation – Email Issue Resolved
    Started Apr 14, 2026, 03:45 PM UTC · Resolved Apr 14, 2026, 09:22 PM UTC · 5h 36m

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Track Genetec uptime & incident history

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See Genetec uptime history

Frequently asked questions

What is Genetec's uptime?
Over the last 90 days, Genetec reported 98.08% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.genetec.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Genetec's uptime history rolling forward in real time.
Has Genetec had outages in 2026?
Yes — Genetec has had 38 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Genetec outage?
The most recent Genetec incident was "Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia", which started on April 27, 2026 and was resolved on April 28, 2026. Pingoru captured this directly from https://status.genetec.com. See the full incident card above for affected components and the update timeline.
How often does Genetec have outages?
Based on the last 90 days, Genetec averages 12.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Genetec's status page?
Genetec's official status page is https://status.genetec.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Genetec down right now?
Genetec is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Genetec reports a change. Current status is based on 31 tracked services.
How does Pingoru know if Genetec is down?
We read https://status.genetec.com directly, using Genetec's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Genetec has an outage?
Create a free Pingoru account and add Genetec as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Genetec's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Genetec incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Genetec issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Genetec status?
We use Genetec's own status page at https://status.genetec.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked Genetec components are reporting operational. No incidents are currently affecting service.

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