Genetec incident

AutoVu Cloudrunner Functionality Degradation

Minor Resolved

Genetec experienced a minor incident on August 5, 2026, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 04:59 PM UTC
Resolved
Aug 05, 2026, 08:27 PM UTC
Duration
3h 28m
Detected by Pingoru
Aug 05, 2026, 04:59 PM UTC

Update timeline

  1. identified Aug 05, 2026, 04:59 PM UTC

    There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.

  2. resolved Aug 05, 2026, 08:27 PM UTC

    The issue with our email provider was resolved. All pending emails were delivered successfully.