Genetec incident

Issue affecting West Europe camera metadata in SC SaaS investigation

Minor Resolved View vendor source →

Genetec experienced a minor incident on June 15, 2026 affecting Investigation, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 10:51 PM UTC
Resolved
Jun 16, 2026, 12:23 AM UTC
Duration
1h 32m
Detected by Pingoru
Jun 15, 2026, 10:51 PM UTC

Affected components

Investigation

Update timeline

  1. investigating Jun 15, 2026, 10:51 PM UTC

    We’re investigating reports of a potential issue affecting West Europe . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 16, 2026, 12:23 AM UTC

    Customers in West Europe may have experienced delays in receiving incoming camera metadata in SC SaaS investigation. The issue was resolved and we are closely monitoring the situation.

  3. resolved Jun 16, 2026, 12:23 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.