Genetec incident

Genetec login functionality degradation

Minor Resolved

Genetec experienced a minor incident on July 23, 2026, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 03:41 PM UTC
Resolved
Jul 23, 2026, 04:39 PM UTC
Duration
58m
Detected by Pingoru
Jul 23, 2026, 03:41 PM UTC

Update timeline

  1. investigating Jul 23, 2026, 03:41 PM UTC

    An issue affecting the Genetec managed accounts in all regions has been identified. If you've noticed any issues, rest assured, we are actively monitoring the issue and will provide an update within an hour.

  2. identified Jul 23, 2026, 03:42 PM UTC

    The issue has been identified and our teams are working with our external provider to resolve the issue as soon as possible.

  3. monitoring Jul 23, 2026, 04:38 PM UTC

    Our telemetry indicates that the issue from our external provider has been fixed and the situation has returned to normal. We will continue to monitor.

  4. resolved Jul 23, 2026, 04:39 PM UTC

    The situation has been resolved.