Genetec incident

Clearance Performance Degradation for search capabilities

Minor Resolved

Genetec experienced a minor incident on July 28, 2026, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 02:33 PM UTC
Resolved
Jul 28, 2026, 02:44 PM UTC
Duration
10m
Detected by Pingoru
Jul 28, 2026, 02:33 PM UTC

Update timeline

  1. investigating Jul 28, 2026, 02:33 PM UTC

    We are currently investigating a latency degradation on search capabilities in the Canada region. Evidences and cases are taking longer than expected to be rendered available. All data is properly handled and only the search delay is affecting the environment. We are actively investigating the issue and will update the incident within the next hour.

  2. resolved Jul 28, 2026, 02:44 PM UTC

    Search capabilities in the Canada region has resorbed and is now working as intended. We are keeping a close eye on the capability to ensure proper function is maintained. Sorry for any inconvenience this may have caused.