Genetec incident

Connectivity Issue in West US

Minor Resolved

Genetec experienced a minor incident on July 23, 2026, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 05:00 PM UTC
Resolved
Jul 23, 2026, 07:40 PM UTC
Duration
2h 39m
Detected by Pingoru
Jul 23, 2026, 05:00 PM UTC

Update timeline

  1. identified Jul 23, 2026, 05:00 PM UTC

    Please be advised that an ongoing outage from our infrastructure provider that may be affecting a subset of our cloud-hosted systems. You can check the status of the ongoing Azure outage affecting the West US region on the Azure Status page : [**Here**](https://azure.status.microsoft/en-us/status) At this time, impact may vary. If you have not noticed any disruption to your services, no action is required and you may disregard this notice. Please be assured that our team is actively working with our service providers to resolve the issue as quickly as possible.

  2. resolved Jul 23, 2026, 09:01 PM UTC

    This outage has been resolved