Genetec incident

Potential issue affecting Clearance USGov Arizona, USGov Virginia

Minor Resolved

Genetec experienced a minor incident on June 12, 2026, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2026, 09:00 PM UTC
Resolved
Jun 13, 2026, 01:07 AM UTC
Duration
4h 7m
Detected by Pingoru
Jun 12, 2026, 09:00 PM UTC

Update timeline

  1. investigating Jun 12, 2026, 09:00 PM UTC

    We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) USGov Arizona, USGov Virginia. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Jun 13, 2026, 01:07 AM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.