Genetec incident

Potential issue affecting Clearance

Minor Resolved

Genetec experienced a minor incident on June 19, 2026, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2026, 01:39 PM UTC
Resolved
Jun 19, 2026, 02:21 PM UTC
Duration
42m
Detected by Pingoru
Jun 19, 2026, 01:39 PM UTC

Update timeline

  1. investigating Jun 19, 2026, 01:39 PM UTC

    We’re investigating reports of a potential issue affecting [Clearance](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01JJ2RMFWCRH4QF7MVDD5ZS8G6) . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Jun 19, 2026, 02:14 PM UTC

    not set

  3. resolved Jun 19, 2026, 02:21 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.