Genetec incident

Investigating a potential issue of email deliverability

Minor Resolved

Genetec experienced a minor incident on August 4, 2026, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 03:45 PM UTC
Resolved
Aug 04, 2026, 07:43 PM UTC
Duration
3h 57m
Detected by Pingoru
Aug 04, 2026, 03:45 PM UTC

Update timeline

  1. investigating Aug 04, 2026, 03:45 PM UTC

    We’re investigating reports of a potential issue affecting [Security Center SaaS → Web, desktop, and Mobile applications](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z899R1QS9477PJ1FV9) . We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Aug 04, 2026, 07:29 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Aug 04, 2026, 07:43 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.