Genetec incident

Syncing Issue Affecting Newly Enrolled Access Control Devices

Minor Resolved

Genetec experienced a minor incident on August 7, 2026, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 03:24 PM UTC
Resolved
Aug 07, 2026, 05:17 PM UTC
Duration
1h 53m
Detected by Pingoru
Aug 07, 2026, 03:24 PM UTC

Update timeline

  1. investigating Aug 07, 2026, 03:24 PM UTC

    We’re investigating reports of a potential issue affecting [Security Center SaaS → Access Control](https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC) East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Aug 07, 2026, 03:45 PM UTC

    We have applied a mitigation and are currently monitoring the results.

  3. resolved Aug 07, 2026, 05:17 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.