- Detected by Pingoru
- Mar 29, 2026, 04:05 AM UTC
- Resolved
- Mar 30, 2026, 07:42 PM UTC
- Duration
- 1d 15h
Affected: Web, desktop, and Mobile applicationsVideo Streaming
Timeline · 3 updates
-
investigating Mar 30, 2026, 05:57 PM UTC
An issue affecting direct-to-cloud camera state has been identified. Cameras might incorrectly appear as online or offline in the Web, Desktop and Mobile applications. We are actively investigating the issue and will provide an update within an hour.
-
identified Mar 30, 2026, 07:15 PM UTC
The issue has been identified and a fix is being implemented.
-
resolved Mar 30, 2026, 07:42 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 05:58 PM UTC
- Resolved
- Mar 28, 2026, 07:25 PM UTC
- Duration
- 1h 26m
Affected: Device management (enrollment and device configuration)
Timeline · 2 updates
-
investigating Mar 28, 2026, 06:15 PM UTC
We are currently investigating degraded performance of Axis Direct-to-Cloud device enrollment (cameras, intercoms, Axis powered by Genetec).
-
resolved Mar 28, 2026, 08:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:02 PM UTC
- Resolved
- Mar 25, 2026, 02:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 25, 2026, 05:02 PM UTC
An issue affecting enrollment of new direct-to-cloud devices (cameras, intercoms, Axis powered by Genetec) has been identified and fixed in East US region. Problem started at 2:40pm UTC and was fixed 16:30pm UTC.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 08:28 PM UTC
- Resolved
- Mar 24, 2026, 09:38 PM UTC
- Duration
- 1h 10m
Affected: Communications
Timeline · 3 updates
-
investigating Mar 24, 2026, 08:28 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Communications Availability in Australia East, Korea Central. We are working on it. We apologize for any inconvenience this may cause.
-
investigating Mar 24, 2026, 09:00 PM UTC
We are continuing to investigate this issue.
-
resolved Mar 24, 2026, 09:38 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 06:24 PM UTC
- Resolved
- Mar 19, 2026, 07:03 PM UTC
- Duration
- 38m
Affected: Canada (https://ca.cloudrunner.tech)
Timeline · 4 updates
-
investigating Mar 19, 2026, 06:24 PM UTC
An issue affecting the Cloudrunner notifications in Canada has been identified. While hits are not affected, you may experience delays in receiving hit notification emails. We are currently investigating the issue and will provide an update soon.
-
identified Mar 19, 2026, 06:35 PM UTC
The issue is identified and we are working on a fix
-
monitoring Mar 19, 2026, 06:52 PM UTC
A fix has been implemented, and we are actively monitoring the situation.
-
resolved Mar 19, 2026, 07:03 PM UTC
The incident has been resolved, and all services are back to normal.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 07:56 AM UTC
- Resolved
- Mar 19, 2026, 09:56 AM UTC
- Duration
- 1h 59m
Affected: Curb Sense
Timeline · 4 updates
-
investigating Mar 19, 2026, 07:56 AM UTC
Our DNS provider is currently experiencing an issue which is causing service disruptions. The following services are affected: * Q2C BackOffice * Patroller * Curb Sense Mobile We will provide an update as soon as we receive additional information from our provider.
-
identified Mar 19, 2026, 08:03 AM UTC
The issue has been identified and services are partially back online.
-
monitoring Mar 19, 2026, 08:18 AM UTC
Our DNS provider pushed some changes, the issue seems to be resolved, we are monitoring the situation.
-
resolved Mar 19, 2026, 09:56 AM UTC
The issue is resolved. Everything is operational.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 09:39 PM UTC
- Resolved
- Mar 16, 2026, 01:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 16, 2026, 09:39 PM UTC
Users attempting to activate systems through the System Management portal (subscriptions.genetec.com) are experiencing issues.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 03:44 PM UTC
- Resolved
- Mar 16, 2026, 06:21 PM UTC
- Duration
- 2h 37m
Affected: USUS GovernmentEuropeUnited KingdomCanadaAustralia
Timeline · 4 updates
-
identified Mar 16, 2026, 03:44 PM UTC
An issue has been identified to affect the thumbnail associated to evidences of Clearance in all regions. We identified the issue is related with the latest version update for Chrome and Edge (March 14th). We are working on a fix and will publish an update within the next hour.
-
monitoring Mar 16, 2026, 04:00 PM UTC
A fix has been implemented and have validated it on our internal environments. We are deploying the fix in all environments.
-
monitoring Mar 16, 2026, 04:36 PM UTC
We identified other pages inside the portal using images in different scenarios that need the same fix to be implemented. We will be deploying them to all environments.
-
resolved Mar 16, 2026, 06:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 12:30 AM UTC
- Resolved
- Mar 12, 2026, 03:07 AM UTC
- Duration
- 2h 36m
Timeline · 2 updates
-
investigating Mar 12, 2026, 12:30 AM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Global region. We are working on it. We apologize for any inconvenience this may cause.
-
resolved Mar 12, 2026, 03:07 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 08:18 PM UTC
- Resolved
- Mar 11, 2026, 12:45 AM UTC
- Duration
- 4h 26m
Affected: US Government (https://portal.autovu.cloud)
Timeline · 4 updates
-
investigating Mar 10, 2026, 08:18 PM UTC
An issue affecting the online/offline status display of the CR-H2 Cloudrunner cameras has been identified. Some cameras may appear offline in the portal while they are still operational and sending reads. We are actively investigating the issue and will provide an update within the next hour.
-
investigating Mar 10, 2026, 09:04 PM UTC
We are continuing to investigate the issue. There appears to be a networking issue with our cloud provider that is causing delays in camera status updates. We will keep you posted.
-
identified Mar 10, 2026, 09:09 PM UTC
We have confirmed that the issue was caused by a fiber cut in the cloud provider’s region. Connectivity is currently being restored, and camera status should return to normal shortly.
-
resolved Mar 11, 2026, 12:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 01:03 PM UTC
- Resolved
- Mar 10, 2026, 01:46 PM UTC
- Duration
- 42m
Timeline · 2 updates
-
investigating Mar 10, 2026, 01:03 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in Europe region. We are working on it. We apologize for any inconvenience this may cause.
-
resolved Mar 10, 2026, 01:46 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Mar 09, 2026, 02:24 PM UTC
- Resolved
- Mar 09, 2026, 02:35 PM UTC
- Duration
- 11m
Affected: Curb Sense
Timeline · 4 updates
-
investigating Mar 09, 2026, 02:24 PM UTC
We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Tasks are not showing up in Enforcement Center (Curb Sense) We will send an additional update as soon as possible.
-
identified Mar 09, 2026, 02:33 PM UTC
The issue has been identified and a fix has been implemented.
-
monitoring Mar 09, 2026, 02:34 PM UTC
We are currently monitoring the implemented fix, everything is working again. No data (tasks) are lost.
-
resolved Mar 09, 2026, 02:35 PM UTC
The issue has been resolved and everything is working again.
Read the full incident report →
- Detected by Pingoru
- Mar 03, 2026, 05:41 PM UTC
- Resolved
- Mar 02, 2026, 08:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Mar 03, 2026, 05:41 PM UTC
We experienced an issue that affected the enrollment of Genetec Cloudlink and Synergis Cloud Link devices in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and device enrollments are operating normally. We apologize for the inconvenience and thank you for your patience while we worked to restore full service.
Read the full incident report →
- Detected by Pingoru
- Feb 20, 2026, 03:43 PM UTC
- Resolved
- Feb 13, 2026, 10:00 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 20, 2026, 03:43 PM UTC
We experienced an issue that temporarily affected device deletion in Security Center SaaS. During the incident, which lasted approximately 30 minutes, devices deleted did not appear as such in the device view. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and devices deleted during the incident have all been processed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 06:30 PM UTC
- Resolved
- Feb 19, 2026, 06:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 20, 2026, 04:44 PM UTC
An incident involving terms and conditions rendered system activation unavailable in Security Center SaaS. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and tenant activation has now returned to normal. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 19, 2026, 02:30 PM UTC
- Resolved
- Feb 19, 2026, 02:30 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 20, 2026, 04:53 PM UTC
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 05:17 PM UTC
- Resolved
- Feb 18, 2026, 07:39 PM UTC
- Duration
- 2h 21m
Affected: USUS GovernmentEuropeUnited KingdomCanadaAustralia
Timeline · 6 updates
-
identified Feb 18, 2026, 05:17 PM UTC
An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.
-
identified Feb 18, 2026, 05:52 PM UTC
We have identified the issue and validated a fix for the issue. We will post an update once the fix is deployed in all regions.
-
identified Feb 18, 2026, 06:10 PM UTC
We are continuing to work on a fix for this issue.
-
monitoring Feb 18, 2026, 06:14 PM UTC
The fix is deployed on all regions and we are actively monitoring the conversion flows. We will replay any failed conversion attempts during the affected period.
-
monitoring Feb 18, 2026, 06:28 PM UTC
We are continuing to monitor for any further issues.
-
resolved Feb 18, 2026, 07:39 PM UTC
This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 04:51 PM UTC
- Resolved
- Feb 18, 2026, 07:28 PM UTC
- Duration
- 2h 37m
Affected: Access Control
Timeline · 3 updates
-
investigating Feb 18, 2026, 04:51 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.
-
monitoring Feb 18, 2026, 06:17 PM UTC
We identified and fixed the issue and are currently monitoring the system. Enrollment/unit deletion should now be working as expected and sync'ing to Security Center.
-
resolved Feb 18, 2026, 07:28 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Feb 18, 2026, 03:24 PM UTC
- Resolved
- Feb 18, 2026, 04:35 PM UTC
- Duration
- 1h 11m
Affected: Europe (https://portal.eu.clearid.io/)Canada (https://portal.ca.clearid.io/)Australia (https://portal.au.clearid.io/)
Timeline · 5 updates
-
investigating Feb 18, 2026, 03:24 PM UTC
We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
-
identified Feb 18, 2026, 04:21 PM UTC
The issue has been identified and a fix is being implemented.
-
identified Feb 18, 2026, 04:21 PM UTC
We are continuing to work on a fix for this issue.
-
monitoring Feb 18, 2026, 04:33 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Feb 18, 2026, 04:35 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2026, 04:14 PM UTC
- Resolved
- Feb 05, 2026, 10:31 PM UTC
- Duration
- 6h 16m
Timeline · 2 updates
-
investigating Feb 05, 2026, 04:14 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Performance in US region. We are working on it. We apologize for any inconvenience this may cause.
-
resolved Feb 05, 2026, 10:31 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 06:01 PM UTC
- Resolved
- Jan 28, 2026, 09:00 AM UTC
- Duration
- —
Timeline · 1 update
-
resolved Feb 03, 2026, 06:01 PM UTC
We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 03, 2026, 03:30 PM UTC
- Resolved
- Feb 03, 2026, 04:00 PM UTC
- Duration
- 30m
Affected: Video Streaming
Timeline · 2 updates
-
investigating Feb 03, 2026, 03:43 PM UTC
We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
-
resolved Feb 03, 2026, 05:01 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Read the full incident report →
- Detected by Pingoru
- Jan 29, 2026, 11:30 AM UTC
- Resolved
- Jan 29, 2026, 02:17 PM UTC
- Duration
- 2h 47m
Affected: Web, desktop, and Mobile applications
Timeline · 3 updates
-
investigating Jan 29, 2026, 01:53 PM UTC
We are currently investigating an incident that is impacting access to operations functionality in configuration web page. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
-
identified Jan 29, 2026, 02:05 PM UTC
We have identified the cause of the incident and implemented a solution. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
-
resolved Jan 29, 2026, 02:17 PM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
Read the full incident report →
- Detected by Pingoru
- Jan 22, 2026, 07:45 AM UTC
- Resolved
- Jan 22, 2026, 09:09 AM UTC
- Duration
- 1h 24m
Timeline · 2 updates
-
investigating Jan 22, 2026, 07:45 AM UTC
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Functionality. We are working on it. We apologize for any inconvenience this may cause.
-
resolved Jan 22, 2026, 09:09 AM UTC
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
Read the full incident report →
- Detected by Pingoru
- Jan 19, 2026, 08:26 PM UTC
- Resolved
- Jan 19, 2026, 10:02 PM UTC
- Duration
- 1h 36m
Affected: Video StreamingCommunications
Timeline · 5 updates
-
investigating Jan 19, 2026, 08:26 PM UTC
We’re investigating reports of a potential issue affecting SC SaaS Communications and live video performance in US. We are working on it. We apologize for any inconvenience this may cause.
-
investigating Jan 19, 2026, 08:27 PM UTC
We are continuing to investigate this issue.
-
monitoring Jan 19, 2026, 09:01 PM UTC
A fix has been implemented and we are monitoring the results.
-
monitoring Jan 19, 2026, 09:01 PM UTC
We are continuing to monitor for any further issues.
-
resolved Jan 19, 2026, 10:02 PM UTC
This incident has been resolved.
Read the full incident report →
