Genetec Outage History

Genetec is up right now

There were 36 Genetec outages since February 3, 2026 totaling 13h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.genetec.com

Minor March 9, 2026

Service Disruption - Tasks are not showing up in Enforcement Center (Curb Sense)

Detected by Pingoru
Mar 09, 2026, 02:24 PM UTC
Resolved
Mar 09, 2026, 02:35 PM UTC
Duration
11m
Affected: Curb Sense
Timeline · 4 updates
  1. investigating Mar 09, 2026, 02:24 PM UTC

    We are currently experiencing a service disruption. Our team is working to identify the root cause and implement a solution. Tasks are not showing up in Enforcement Center (Curb Sense) We will send an additional update as soon as possible.

  2. identified Mar 09, 2026, 02:33 PM UTC

    The issue has been identified and a fix has been implemented.

  3. monitoring Mar 09, 2026, 02:34 PM UTC

    We are currently monitoring the implemented fix, everything is working again. No data (tasks) are lost.

  4. resolved Mar 09, 2026, 02:35 PM UTC

    The issue has been resolved and everything is working again.

Read the full incident report →

Major March 3, 2026

Genetec Cloudlink enrollment unavailable in Security Center SaaS - all regions

Detected by Pingoru
Mar 03, 2026, 05:41 PM UTC
Resolved
Mar 02, 2026, 08:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 05:41 PM UTC

    We experienced an issue that affected the enrollment of Genetec Cloudlink and Synergis Cloud Link devices in Security Center SaaS. Our engineering team identified the cause and applied a fix. The issue is now resolved, and device enrollments are operating normally. We apologize for the inconvenience and thank you for your patience while we worked to restore full service.

Read the full incident report →

Minor February 20, 2026

Device deletion functionality partially degraded in Security Center SaaS

Detected by Pingoru
Feb 20, 2026, 03:43 PM UTC
Resolved
Feb 13, 2026, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 03:43 PM UTC

    We experienced an issue that temporarily affected device deletion in Security Center SaaS. During the incident, which lasted approximately 30 minutes, devices deleted did not appear as such in the device view. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and devices deleted during the incident have all been processed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Read the full incident report →

Major February 19, 2026

System activation unavailable in Security Center SaaS

Detected by Pingoru
Feb 19, 2026, 06:30 PM UTC
Resolved
Feb 19, 2026, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 04:44 PM UTC

    An incident involving terms and conditions rendered system activation unavailable in Security Center SaaS. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and tenant activation has now returned to normal. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Read the full incident report →

Minor February 19, 2026

Access to Security Center SaaS desktop client applications may not work on newly activated systems

Detected by Pingoru
Feb 19, 2026, 02:30 PM UTC
Resolved
Feb 19, 2026, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 20, 2026, 04:53 PM UTC

    We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Read the full incident report →

Minor February 18, 2026

Genetec Clearance media file conversions incident

Detected by Pingoru
Feb 18, 2026, 05:17 PM UTC
Resolved
Feb 18, 2026, 07:39 PM UTC
Duration
2h 21m
Affected: USUS GovernmentEuropeUnited KingdomCanadaAustralia
Timeline · 6 updates
  1. identified Feb 18, 2026, 05:17 PM UTC

    An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.

  2. identified Feb 18, 2026, 05:52 PM UTC

    We have identified the issue and validated a fix for the issue. We will post an update once the fix is deployed in all regions.

  3. identified Feb 18, 2026, 06:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 18, 2026, 06:14 PM UTC

    The fix is deployed on all regions and we are actively monitoring the conversion flows. We will replay any failed conversion attempts during the affected period.

  5. monitoring Feb 18, 2026, 06:28 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 18, 2026, 07:39 PM UTC

    This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.

Read the full incident report →

Minor February 18, 2026

SC SaaS Access Control – Potential service issue

Detected by Pingoru
Feb 18, 2026, 04:51 PM UTC
Resolved
Feb 18, 2026, 07:28 PM UTC
Duration
2h 37m
Affected: Access Control
Timeline · 3 updates
  1. investigating Feb 18, 2026, 04:51 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.

  2. monitoring Feb 18, 2026, 06:17 PM UTC

    We identified and fixed the issue and are currently monitoring the system. Enrollment/unit deletion should now be working as expected and sync'ing to Security Center.

  3. resolved Feb 18, 2026, 07:28 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor February 18, 2026

ClearID – Potential service issue in Global

Detected by Pingoru
Feb 18, 2026, 03:24 PM UTC
Resolved
Feb 18, 2026, 04:35 PM UTC
Duration
1h 11m
Affected: Europe (https://portal.eu.clearid.io/)Canada (https://portal.ca.clearid.io/)Australia (https://portal.au.clearid.io/)
Timeline · 5 updates
  1. investigating Feb 18, 2026, 03:24 PM UTC

    We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.

  2. identified Feb 18, 2026, 04:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 18, 2026, 04:21 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 18, 2026, 04:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 18, 2026, 04:35 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Notice February 5, 2026

SC SaaS Intelligent Search – Potential service issue in US region

Detected by Pingoru
Feb 05, 2026, 04:14 PM UTC
Resolved
Feb 05, 2026, 10:31 PM UTC
Duration
6h 16m
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:14 PM UTC

    We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Performance in US region. We are working on it. We apologize for any inconvenience this may cause.

  2. resolved Feb 05, 2026, 10:31 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

Read the full incident report →

Minor February 3, 2026

Access to Security Center SaaS desktop client applications degraded

Detected by Pingoru
Feb 03, 2026, 06:01 PM UTC
Resolved
Jan 28, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 03, 2026, 06:01 PM UTC

    We experienced an issue that temporarily limited the login options available to users accessing the Security Center SaaS desktop applications. Our engineering team quickly identified the root cause and implemented a fix. Full functionality has since been restored, and all login options are now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding as we worked to resolve the issue.

Read the full incident report →

Minor February 3, 2026

Longer Live Video callup time - EastUS2 region

Detected by Pingoru
Feb 03, 2026, 03:30 PM UTC
Resolved
Feb 03, 2026, 04:00 PM UTC
Duration
30m
Affected: Video Streaming
Timeline · 2 updates
  1. investigating Feb 03, 2026, 03:43 PM UTC

    We are currently investigating an incident that is impacting live video callup time in the EastUS2 region. Customers in this region may experience a slight long callup times. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

  2. resolved Feb 03, 2026, 05:01 PM UTC

    We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

Read the full incident report →

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