- Detected by Pingoru
- Sep 28, 2026, 02:48 PM UTC
- Resolved
- Sep 28, 2026, 06:48 PM UTC
- Duration
- 4h
Affected: FACTS SIS
Timeline · 4 updates
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investigating Sep 28, 2026, 02:48 PM UTC
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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monitoring Sep 28, 2026, 02:53 PM UTC
We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
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investigating Sep 28, 2026, 03:19 PM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Sep 28, 2026, 06:48 PM UTC
The issue impacting FACTS SIS has been resolved.
Read the full incident report →
Notice September 25, 2026 - Detected by Pingoru
- Sep 25, 2026, 02:31 PM UTC
- Resolved
- Sep 25, 2026, 03:21 PM UTC
- Duration
- 50m
Affected: FACTS SIS
Timeline · 3 updates
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investigating Sep 25, 2026, 02:31 PM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
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investigating Sep 25, 2026, 03:18 PM UTC
The issue preventing parents from being able to access some of the Web Form resources has been resolved and access has been restored.
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resolved Sep 25, 2026, 03:21 PM UTC
Issue resolved and access restored.
Read the full incident report →
- Detected by Pingoru
- Sep 17, 2026, 10:01 AM UTC
- Resolved
- Sep 17, 2026, 01:41 PM UTC
- Duration
- 3h 40m
Affected: Family Portal
Timeline · 3 updates
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identified Sep 17, 2026, 10:01 AM UTC
We are aware of a service interruption impacting Family Portal. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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investigating Sep 17, 2026, 01:24 PM UTC
The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Sep 17, 2026, 01:41 PM UTC
The issue impacting Family Portal has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 02:53 PM UTC
- Resolved
- Sep 08, 2026, 04:34 PM UTC
- Duration
- 1h 41m
Affected: Payment Plans
Timeline · 2 updates
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investigating Sep 08, 2026, 02:53 PM UTC
We are aware of performance issues impacting Payment Plans. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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resolved Sep 08, 2026, 04:34 PM UTC
The issue impacting Payment Plans has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 08:16 AM UTC
- Resolved
- Aug 26, 2026, 01:30 PM UTC
- Duration
- 5h 14m
Affected: FACTS SISDashboard BuilderGrant & AidPayment PlansReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppSchool SiteGoogle Classroom Integration (GCI)GivingAttendanceBillingClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalLearning Management SystemMedicalfactsmgt.comPhone ServiceChat Support ServiceCheckoutSponsor Billing and PaymentsChildcare Management (FCM)FACTS SISPayment PlansFamily Portal
Timeline · 4 updates
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investigating Aug 26, 2026, 08:16 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
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identified Aug 26, 2026, 08:44 AM UTC
We are aware of a service interruption impacting FACTS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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monitoring Aug 26, 2026, 09:35 AM UTC
We experienced an issue that impacted FACTS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
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resolved Aug 26, 2026, 01:30 PM UTC
The issue impacting Dashboard Builder, Grant & Aid, Payment Plans, Report Manager, FACTS SIS, Maintenance Manager, Admissions, Application, Web Forms, Enrollment, Database Tasks, Parent Alert, Family App, School Site, Google Classroom Integration (GCI), Giving, Attendance, Billing, Classroom, Cafeteria, Lesson Plans, Cash Register, Report Cards, Child Care, Gradebook, Communications, Scheduling, Family Portal, Learning Management System, Medical, factsmgt.com, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Childcare Management (FCM) has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 24, 2026, 08:13 AM UTC
- Resolved
- Aug 24, 2026, 03:38 PM UTC
- Duration
- 7h 25m
Affected: Childcare Management (FCM)Childcare Management (FCM)
Timeline · 3 updates
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identified Aug 24, 2026, 08:13 AM UTC
We are aware of a service interruption impacting Childcare Management (FCM). Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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investigating Aug 24, 2026, 10:54 AM UTC
The issue impacting Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
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resolved Aug 24, 2026, 03:38 PM UTC
The issue impacting Childcare Management (FCM) has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 21, 2026, 09:00 AM UTC
- Resolved
- Aug 21, 2026, 02:58 PM UTC
- Duration
- 5h 58m
Affected: Childcare Management (FCM)Childcare Management (FCM)
Timeline · 4 updates
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investigating Aug 21, 2026, 09:00 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
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identified Aug 21, 2026, 09:08 AM UTC
We are aware of a service interruption impacting Childcare Management (FCM). Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
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investigating Aug 21, 2026, 09:49 AM UTC
The issue impacting Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Aug 21, 2026, 02:58 PM UTC
The issue impacting Childcare Management (FCM) has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 10, 2026, 08:26 AM UTC
- Resolved
- Aug 10, 2026, 04:47 PM UTC
- Duration
- 8h 21m
Affected: School SiteSchool Site
Timeline · 4 updates
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monitoring Aug 10, 2026, 08:26 AM UTC
We experienced an issue that impacted School Site and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
-
monitoring Aug 10, 2026, 09:37 AM UTC
We experienced an issue that impacted School Site . We are continuing to closely monitor to ensure services remain stable. Further updates will be posted if needed.
-
monitoring Aug 10, 2026, 01:21 PM UTC
We experienced an issue that impacted School Site and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
-
resolved Aug 10, 2026, 04:47 PM UTC
The issue impacting School Site has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 10:51 AM UTC
- Resolved
- Jul 27, 2026, 02:51 PM UTC
- Duration
- 4h
Affected: FACTS SISFACTS SISAdmissionsFamily PortalFACTS SISAdmissionsFamily PortalFACTS SISFamily Portal
Timeline · 3 updates
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investigating Jul 27, 2026, 10:51 AM UTC
We are aware of performance issues impacting Family Portal, FACTS SIS, Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
monitoring Jul 27, 2026, 12:08 PM UTC
We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
-
resolved Jul 27, 2026, 02:51 PM UTC
The issue impacting Family Portal, FACTS SIS, Admissions has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 27, 2026, 10:19 AM UTC
- Resolved
- Jul 27, 2026, 05:18 PM UTC
- Duration
- 6h 59m
Affected: AdmissionsFamily PortalFACTS SIS
Timeline · 2 updates
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investigating Jul 27, 2026, 10:19 AM UTC
We are aware of performance issues impacting Family Portal, FACTS SIS, Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
monitoring Jul 27, 2026, 10:51 AM UTC
We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 01:12 PM UTC
- Resolved
- Jul 27, 2026, 08:16 AM UTC
- Duration
- 19h 4m
Affected: Payment PlansBillingPayment PlansBilling
Timeline · 3 updates
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identified Jul 26, 2026, 01:12 PM UTC
We are aware of a partial service interruption impacting Billing, Payment Plans file transfer service. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
monitoring Jul 26, 2026, 02:06 PM UTC
We experienced an issue that impacted Billing, Payment Plans and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
-
resolved Jul 27, 2026, 08:16 AM UTC
The issue impacting Billing, Payment Plans has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 08:22 PM UTC
- Resolved
- Jul 25, 2026, 01:00 AM UTC
- Duration
- 4h 38m
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 3 updates
-
identified Jul 24, 2026, 08:22 PM UTC
We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
investigating Jul 24, 2026, 09:06 PM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Jul 25, 2026, 01:00 AM UTC
The issue impacting FACTS SIS has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 05:11 PM UTC
- Resolved
- Jul 20, 2026, 10:00 PM UTC
- Duration
- 4h 49m
Affected: AdmissionsAdmissionsAdmissions
Timeline · 3 updates
-
investigating Jul 20, 2026, 05:11 PM UTC
We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
investigating Jul 20, 2026, 06:39 PM UTC
The issue impacting Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Jul 20, 2026, 10:00 PM UTC
The issue impacting Admissions has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 15, 2026, 10:00 PM UTC
- Resolved
- Jul 17, 2026, 12:00 AM UTC
- Duration
- 1d 2h
Affected: FACTS SISFACTS SISDashboard BuilderGrant & AidPayment PlansReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppSchool SiteGoogle Classroom Integration (GCI)GivingAttendanceBillingClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalLearning Management SystemMedicalfactsmgt.comPhone ServiceChat Support ServiceCheckoutSponsor Billing and PaymentsChildcare Management (FCM)FACTS SISFACTS SISAdmissionsPayment PlansBillingAdmissionsFamily PortalFACTS SISSchool SiteChildcare Management (FCM)Family Portal
Timeline · 3 updates
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investigating Jul 15, 2026, 10:00 PM UTC
A scheduled maintenance window for the following list will be in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed. All FACTS Applications: Enrollment, School Site, Family Portal, Application, Parent Alert, Learning Management System, factsmgt.com, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Giving, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Payment Plans, Grant & Aid, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Admissions, Childcare Management (FCM), & Dashboard Builder
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in progress Jul 16, 2026, 10:00 PM UTC
A scheduled maintenance window for the following list is currently in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed. All FACTS Applications: Enrollment, School Site, Family Portal, Application, Parent Alert, Learning Management System, factsmgt.com, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Giving, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Payment Plans, Grant & Aid, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Admissions, Childcare Management (FCM), & Dashboard Builder
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resolved Jul 17, 2026, 12:00 AM UTC
The scheduled change has been successfully completed.
Read the full incident report →
- Detected by Pingoru
- Jul 13, 2026, 09:54 PM UTC
- Resolved
- Jul 13, 2026, 11:23 PM UTC
- Duration
- 1h 28m
Affected: FACTS SIS
Timeline · 2 updates
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investigating Jul 15, 2026, 10:00 PM UTC
A scheduled maintenance window for factsmgt.com, FACTS SIS will be in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed.
-
in progress Jul 16, 2026, 10:00 PM UTC
A scheduled maintenance window for factsmgt.com, FACTS SIS is in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2026, 09:00 AM UTC
- Resolved
- Jun 20, 2026, 09:00 PM UTC
- Duration
- 1d 12h
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 3 updates
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investigating Jun 19, 2025, 09:00 AM UTC
FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.
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in progress Jun 20, 2025, 09:00 AM UTC
FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 06/20/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.
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resolved Jun 20, 2026, 09:00 PM UTC
The scheduled change has been successfully completed.
Read the full incident report →
- Detected by Pingoru
- Jun 11, 2026, 02:00 PM UTC
- Resolved
- Sep 01, 2026, 11:00 PM UTC
- Duration
- 82d 9h
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 2 updates
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investigating Jun 11, 2026, 02:00 PM UTC
For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp
-
resolved Sep 01, 2026, 11:00 PM UTC
Informational notice complete.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 01:49 PM UTC
- Resolved
- Jun 02, 2026, 04:03 PM UTC
- Duration
- 2h 14m
Affected: Phone ServiceChat Support ServicePhone ServiceChat Support Service
Timeline · 2 updates
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investigating Jun 02, 2026, 01:49 PM UTC
We are aware of performance issues impacting Phone Service. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
resolved Jun 02, 2026, 04:03 PM UTC
The issue impacting Phone Service, Chat Support Service has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 01:50 PM UTC
- Resolved
- May 11, 2026, 05:50 PM UTC
- Duration
- 4h
Affected: FACTS SISFACTS SISReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppSchool SiteGoogle Classroom Integration (GCI)AttendanceClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalMedicalReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppSchool SiteGoogle Classroom Integration (GCI)AttendanceClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalMedicalFACTS SISCommunicationsFACTS SISAdmissionsAdmissionsFamily PortalFACTS SISSchool SiteFamily Portal
Timeline · 4 updates
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investigating May 11, 2026, 01:50 PM UTC
We are currently investigating latency issues that have been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
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monitoring May 11, 2026, 02:51 PM UTC
Latency issues impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions have been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
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investigating May 11, 2026, 04:32 PM UTC
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
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resolved May 11, 2026, 05:50 PM UTC
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 09:35 AM UTC
- Resolved
- May 11, 2026, 11:01 AM UTC
- Duration
- 1h 26m
Affected: FACTS SISFACTS SISGrant & AidApplicationEnrollmentMedicalCheckoutSponsor Billing and PaymentsApplicationEnrollmentMedicalGrant & AidApplicationEnrollmentMedicalCheckoutSponsor Billing and PaymentsFACTS SISFACTS SISFACTS SIS
Timeline · 4 updates
-
investigating May 11, 2026, 09:35 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
-
investigating May 11, 2026, 10:14 AM UTC
Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
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monitoring May 11, 2026, 10:20 AM UTC
Our teams have implemented a fix for the issue impacting some users, and service has been restored. We are continuing to monitor system performance and completing follow‑up actions as needed. Further updates will be provided if necessary.
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resolved May 11, 2026, 11:01 AM UTC
The issue impacting Enrollment, Application, FACTS SIS, Medical, Grant & Aid, Checkout, Sponsor Billing and Payments has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 09:00 AM UTC
- Resolved
- May 02, 2026, 09:00 PM UTC
- Duration
- 1d 12h
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 3 updates
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investigating May 01, 2026, 09:00 AM UTC
FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.
-
in progress May 02, 2026, 09:00 AM UTC
FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.
-
resolved May 02, 2026, 09:00 PM UTC
The scheduled change has been successfully completed.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 06:48 AM UTC
- Resolved
- Apr 30, 2026, 12:30 PM UTC
- Duration
- 5h 42m
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 5 updates
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investigating Apr 30, 2026, 06:48 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
-
identified Apr 30, 2026, 06:57 AM UTC
We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
monitoring Apr 30, 2026, 07:23 AM UTC
We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
-
investigating Apr 30, 2026, 08:48 AM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Apr 30, 2026, 12:30 PM UTC
The issue impacting FACTS SIS has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 07:12 AM UTC
- Resolved
- Apr 24, 2026, 11:12 AM UTC
- Duration
- 4h
Affected: FACTS SISFACTS SISApplicationEnrollmentMedicalReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppGoogle Classroom Integration (GCI)AttendanceClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalMedicalDashboard BuilderReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppGoogle Classroom Integration (GCI)AttendanceBillingClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalMedicalChat Support ServiceFACTS SISCommunicationsChat Support ServiceFACTS SISAdmissionsBillingAdmissionsFamily PortalFACTS SIS
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 10:04 AM UTC
- Resolved
- Apr 23, 2026, 02:04 PM UTC
- Duration
- 4h
Affected: FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Timeline · 2 updates
-
investigating Apr 23, 2026, 10:04 AM UTC
We are currently rolling out MFA updates. Please check this page for ongoing updates and visit our HubHelp MFA Resource Center for setup and troubleshooting guidance.
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resolved Apr 23, 2026, 02:04 PM UTC
The issue impacting FACTS SIS has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 05:50 PM UTC
- Resolved
- Apr 22, 2026, 09:50 PM UTC
- Duration
- 4h
Affected: Family PortalFamily PortalFamily Portal
Timeline · 3 updates
-
investigating Apr 22, 2026, 05:50 PM UTC
We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
-
investigating Apr 22, 2026, 07:06 PM UTC
The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
-
resolved Apr 22, 2026, 09:50 PM UTC
The issue impacting Family Portal has been resolved.
Read the full incident report →
