FACTS Outage History

FACTS is up right now

There were 16 FACTS outages since February 3, 2026 totaling 134h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.factsmgt.com

Notice May 1, 2026

FACTS Planned Maintenance

Detected by Pingoru
May 01, 2026, 09:00 AM UTC
Resolved
May 02, 2026, 09:00 PM UTC
Duration
1d 12h
Affected: FACTS SISFACTS SIS
Timeline · 3 updates
  1. investigating May 01, 2026, 09:00 AM UTC

    FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

  2. in progress May 02, 2026, 09:00 AM UTC

    FACTS will be performing planned system maintenance during off-hours to support ongoing improvements to performance and reliability. Maintenance is scheduled for 05/02/2026 between 09:00 and 21:00. During this maintenance window, a limited number of clients may experience brief service interruptions of up to 15 minutes. No action is required. Thank you for your patience as we continue to enhance the FACTS platform.

  3. resolved May 02, 2026, 09:00 PM UTC

    The scheduled change has been successfully completed.

Read the full incident report →

Notice April 30, 2026

FACTS SIS Partial Outage (RESOLVED)

Detected by Pingoru
Apr 30, 2026, 06:48 AM UTC
Resolved
Apr 30, 2026, 12:30 PM UTC
Duration
5h 42m
Affected: FACTS SISFACTS SIS
Timeline · 5 updates
  1. investigating Apr 30, 2026, 06:48 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. identified Apr 30, 2026, 06:57 AM UTC

    We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  3. monitoring Apr 30, 2026, 07:23 AM UTC

    We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

  4. investigating Apr 30, 2026, 08:48 AM UTC

    The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  5. resolved Apr 30, 2026, 12:30 PM UTC

    The issue impacting FACTS SIS has been resolved.

Read the full incident report →

Notice April 24, 2026

FACTS SIS Service Disruption

Detected by Pingoru
Apr 24, 2026, 07:12 AM UTC
Resolved
Apr 24, 2026, 11:12 AM UTC
Duration
4h
Affected: FACTS SISFACTS SIS
Timeline · 10 updates
  1. investigating Apr 24, 2026, 07:12 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. identified Apr 24, 2026, 07:28 AM UTC

    We are aware of a service interruption impacting FACTS SIS. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

  3. identified Apr 24, 2026, 08:12 AM UTC

    Our team is continuing to address the service interruption impacting FACT SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  4. identified Apr 24, 2026, 09:03 AM UTC

    Our team is continuing to address the service interruption impacting FACT SIS. We have identified an issue with our cloud hosting provider. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  5. identified Apr 24, 2026, 10:45 AM UTC

    Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  6. resolved Apr 24, 2026, 11:12 AM UTC

    The issue impacting Enrollment, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Chat Support Service, Admissions, Dashboard Builder has been resolved.

  7. identified Apr 24, 2026, 11:41 AM UTC

    Our team is continuing to address a service interruption impacting FACTS SIS in coordination with our cloud hosting provider, Microsoft Azure. Azure is actively investigating the underlying issue and working toward mitigation. We will provide another update as additional information becomes available.

  8. identified Apr 24, 2026, 12:08 PM UTC

    Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  9. monitoring Apr 24, 2026, 01:41 PM UTC

    We experienced an issue impacting FACTS SIS that was related to an outage with our cloud hosting provider, Microsoft Azure, and service has now been restored. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

  10. investigating Apr 24, 2026, 03:24 PM UTC

    The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

Read the full incident report →

Notice April 23, 2026

Multi-Factor Authentication (MFA) Release in Progress

Detected by Pingoru
Apr 23, 2026, 10:04 AM UTC
Resolved
Apr 23, 2026, 02:04 PM UTC
Duration
4h
Affected: FACTS SISFACTS SIS
Timeline · 2 updates
  1. investigating Apr 23, 2026, 10:04 AM UTC

    We are currently rolling out MFA updates. Please check this page for ongoing updates and visit our HubHelp MFA Resource Center for setup and troubleshooting guidance.

  2. resolved Apr 23, 2026, 02:04 PM UTC

    The issue impacting FACTS SIS has been resolved.

Read the full incident report →

Major April 22, 2026

Performance Issues impacting Family Portal

Detected by Pingoru
Apr 22, 2026, 05:50 PM UTC
Resolved
Apr 22, 2026, 09:50 PM UTC
Duration
4h
Timeline · 3 updates
  1. investigating Apr 22, 2026, 05:50 PM UTC

    We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. investigating Apr 22, 2026, 07:06 PM UTC

    The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  3. resolved Apr 22, 2026, 09:50 PM UTC

    The issue impacting Family Portal has been resolved.

Read the full incident report →

Notice April 15, 2026

Informational Notice Regarding Recent Demographic Change Emails

Detected by Pingoru
Apr 15, 2026, 05:17 PM UTC
Resolved
Apr 15, 2026, 05:41 PM UTC
Duration
24m
Timeline · 2 updates
  1. investigating Apr 15, 2026, 05:17 PM UTC

    A recent update to SIS inadvertently triggered email notifications for some schools indicating that parent demographic information had changed. No actual demographic data was modified. As a result, some parents may reach out to their schools with questions related to this notification.

  2. resolved Apr 15, 2026, 05:41 PM UTC

    This informational message is complete.

Read the full incident report →

Major April 2, 2026

Performance Issues impacting Billing, Payment Plans, Grant & Aid

Detected by Pingoru
Apr 02, 2026, 01:47 PM UTC
Resolved
Apr 02, 2026, 02:35 PM UTC
Duration
48m
Timeline · 2 updates
  1. investigating Apr 02, 2026, 01:47 PM UTC

    We are aware of performance issues impacting Billing, Payment Plans, Grant & Aid. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. resolved Apr 02, 2026, 02:35 PM UTC

    The issue impacting Billing, Payment Plans, Grant & Aid has been resolved.

Read the full incident report →

Notice April 2, 2026

FACTS SIS and Family Portal Partial Outage

Detected by Pingoru
Apr 02, 2026, 07:42 AM UTC
Resolved
Apr 02, 2026, 09:30 AM UTC
Duration
1h 48m
Affected: FACTS SISFACTS SIS
Timeline · 3 updates
  1. investigating Apr 02, 2026, 07:42 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Apr 02, 2026, 08:32 AM UTC

    We are aware of a service interruption impacting Family Portal, FACTS SIS for some users. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

  3. resolved Apr 02, 2026, 09:30 AM UTC

    The issue impacting Family Portal, FACTS SIS has been resolved.

Read the full incident report →

Major March 21, 2026

Investigating potential issues

Detected by Pingoru
Mar 21, 2026, 09:08 AM UTC
Resolved
Mar 21, 2026, 01:08 PM UTC
Duration
4h
Affected: FACTS SISFACTS SIS
Timeline · 4 updates
  1. investigating Mar 21, 2026, 09:08 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. identified Mar 21, 2026, 09:53 AM UTC

    Our team is continuing to address the service interruption impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  3. investigating Mar 21, 2026, 10:24 AM UTC

    The issue impacting FACTS SIS, Grant & Aid, Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  4. resolved Mar 21, 2026, 01:08 PM UTC

    This incident is closed.

Read the full incident report →

Major March 16, 2026

Performance Issues impacting Parent Alert

Detected by Pingoru
Mar 16, 2026, 05:49 PM UTC
Resolved
Mar 17, 2026, 08:09 AM UTC
Duration
14h 20m
Timeline · 3 updates
  1. investigating Mar 16, 2026, 05:49 PM UTC

    We are aware of performance issues impacting Parent Alert. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. monitoring Mar 16, 2026, 07:00 PM UTC

    We experienced an issue that impacted Parent Alert and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

  3. resolved Mar 17, 2026, 08:09 AM UTC

    The issue impacting Parent Alert has been resolved.

Read the full incident report →

Major March 2, 2026

Performance Issues impacting Admissions

Detected by Pingoru
Mar 02, 2026, 01:41 PM UTC
Resolved
Mar 02, 2026, 05:41 PM UTC
Duration
4h
Timeline · 4 updates
  1. investigating Mar 02, 2026, 01:41 PM UTC

    We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. investigating Mar 02, 2026, 02:03 PM UTC

    Our team is continuing to address the performance issues impacting Admissions. A temporary workaround is available by accessing the system using an Incognito/private browser window. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  3. investigating Mar 02, 2026, 04:11 PM UTC

    The issue impacting Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  4. resolved Mar 02, 2026, 05:41 PM UTC

    The issue impacting Admissions has been resolved.

Read the full incident report →

Notice February 26, 2026

Performance Issues impacting Classroom and Attendance

Detected by Pingoru
Feb 26, 2026, 08:27 AM UTC
Resolved
Feb 26, 2026, 12:27 PM UTC
Duration
4h
Timeline · 3 updates
  1. investigating Feb 26, 2026, 08:27 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Feb 26, 2026, 09:17 AM UTC

    The issue impacting Classroom and Attendance have been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  3. resolved Feb 26, 2026, 12:27 PM UTC

    The issue impacting Attendance and Classroom has been resolved.

Read the full incident report →

Major February 24, 2026

Dashboard Builder Outage

Detected by Pingoru
Feb 24, 2026, 10:35 AM UTC
Resolved
Feb 26, 2026, 09:04 AM UTC
Duration
1d 22h
Timeline · 16 updates
  1. investigating Feb 24, 2026, 10:35 AM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Feb 24, 2026, 10:51 AM UTC

    We are aware of performance issues impacting Dashboard Builder. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  3. identified Feb 24, 2026, 11:47 AM UTC

    Our team is continuing to address the service interruption impacting Dashboard Builder. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

  4. identified Feb 24, 2026, 01:04 PM UTC

    Our team is continuing to address the service interruption impacting Dashboard Builder. Our technical teams are actively working to restore access, and this remains our top priority. We will share additional updates as more information becomes available.

  5. identified Feb 24, 2026, 02:04 PM UTC

    Our team is continuing to address the service interruption impacting Dashboard Builder. Technical resources are actively validating and executing recovery steps to restore service. We will continue to provide updates as progress is made.

  6. identified Feb 24, 2026, 03:08 PM UTC

    Our team continues to work through recovery efforts related to the Dashboard Builder service interruption. Technical resources remain actively engaged and are making progress toward restoring service. Additional updates will be shared as work continues.

  7. identified Feb 24, 2026, 04:08 PM UTC

    Our team remains actively engaged in resolving the Dashboard Builder service interruption. Work is ongoing to safely restore functionality, and this remains a top priority. We will continue to share updates as more information becomes available.

  8. identified Feb 24, 2026, 05:15 PM UTC

    Production recovery efforts for the Dashboard Builder service interruption are now underway. Technical resources are restoring service incrementally with validation to ensure accuracy. Further updates will be shared as progress continues.

  9. identified Feb 24, 2026, 05:36 PM UTC

    Production recovery for the Dashboard Builder service interruption is ongoing. Technical resources are restoring service in batches with validation to ensure accuracy. Further updates will be shared as progress continues.

  10. identified Feb 24, 2026, 07:46 PM UTC

    Restoration efforts for the Dashboard Builder service interruption have been completed for all but one impacted school due to unique configuration requirements. Please expect the next update on Wednesday, 2/25 at 8:00.

  11. identified Feb 25, 2026, 07:42 AM UTC

    Restoration has been completed for all impacted schools except one. Technical resources are actively working through the remaining school’s unique configuration requirements to restore service. Further updates will be shared as progress continues.

  12. identified Feb 25, 2026, 08:55 AM UTC

    Technical resources continue focused recovery efforts. The next update will be provided at 12:00 PM.

  13. identified Feb 25, 2026, 12:18 PM UTC

    Technical resources are actively working through the remaining recovery steps. The next update will be provided at 15:00.

  14. identified Feb 25, 2026, 03:05 PM UTC

    Custom report access has been restored for impacted customers.Technical resources are actively working through the remaining recovery steps. The next update will be provided at 17:00.

  15. identified Feb 25, 2026, 05:47 PM UTC

    Dashboard Builder functionality has been restored for the majority of impacted schools. Technical resources remain engaged in completing the remaining recovery work for the remaining schools. Additional updates will be provided as progress continues. The next update will be provided tomorrow, Thursday, 2/26, at 9:30.

  16. resolved Feb 26, 2026, 09:04 AM UTC

    Service has been restored. This incident is closed.

Read the full incident report →

Major February 23, 2026

Performance Issues impacting Family App

Detected by Pingoru
Feb 23, 2026, 11:56 AM UTC
Resolved
Feb 23, 2026, 04:33 PM UTC
Duration
4h 37m
Timeline · 5 updates
  1. investigating Feb 23, 2026, 11:56 AM UTC

    We are aware of performance issues impacting the Family App. We've received some reports of families receiving a 500 error when trying to access the Lunch or Financials features within the FACTS App. We are actively working to resolve this issue. In the meantime, families are still able to access these features through Family Portal in a browser. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. investigating Feb 23, 2026, 12:57 PM UTC

    Our teams remain actively engaged in resolving this issue. While work continues, families are still able to access features through the Family Portal using a browser. We appreciate your patience.

  3. investigating Feb 23, 2026, 01:41 PM UTC

    Work is still underway within the FACTS App. Families can continue accessing features through the Family Portal in a browser during this time.

  4. investigating Feb 23, 2026, 02:57 PM UTC

    Active investigation continues. As a reminder, families can access these features through the Family Portal in a browser while work to fix the FACTS App is ongoing. Thank you for your patience.

  5. resolved Feb 23, 2026, 04:33 PM UTC

    The issue impacting Family App has been resolved.

Read the full incident report →

Major February 13, 2026

Performance Issues impacting FACTS SIS

Detected by Pingoru
Feb 13, 2026, 12:43 PM UTC
Resolved
Feb 13, 2026, 01:02 PM UTC
Duration
19m
Affected: FACTS SISFACTS SIS
Timeline · 2 updates
  1. investigating Feb 13, 2026, 12:43 PM UTC

    We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. resolved Feb 13, 2026, 01:02 PM UTC

    The issue impacting FACTS SIS has been resolved.

Read the full incident report →

Major February 12, 2026

Performance Issues impacting factsmgt.com

Detected by Pingoru
Feb 12, 2026, 01:33 PM UTC
Resolved
Feb 12, 2026, 01:54 PM UTC
Duration
21m
Timeline · 2 updates
  1. identified Feb 12, 2026, 01:33 PM UTC

    We are aware of performance issues impacting factsmgt.com. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. resolved Feb 12, 2026, 01:54 PM UTC

    The issue impacting factsmgt.com has been resolved.

Read the full incident report →

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