FACTS experienced a major incident on May 11, 2026 affecting FACTS SIS and FACTS SIS and 1 more component, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 01:50 PM UTC
We are currently investigating latency issues that have been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- monitoring May 11, 2026, 02:51 PM UTC
Latency issues impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions have been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- investigating May 11, 2026, 04:32 PM UTC
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved May 11, 2026, 05:50 PM UTC
The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.