FACTS incident

Investigating potential latency issues

Major Ongoing View vendor source →

FACTS is currently experiencing a major incident affecting FACTS SIS and Report Manager and 1 more component, which began 7h ago. The vendor's full update timeline is below.

Started
May 11, 2026, 01:50 PM UTC
Resolved
Ongoing
Duration
● 6h 30m
Detected by Pingoru
May 11, 2026, 01:50 PM UTC

Affected components

FACTS SISReport ManagerMaintenance ManagerAdmissionsApplicationWeb FormsEnrollmentDatabase TasksParent AlertFamily AppSchool SiteGoogle Classroom Integration (GCI)AttendanceClassroomCafeteriaLesson PlansCash RegisterReport CardsChild CareGradebookCommunicationsSchedulingFamily PortalMedical

Update timeline

  1. investigating May 11, 2026, 01:50 PM UTC

    We are currently investigating latency issues that have been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.