FACTS experienced a notice incident on August 26, 2026 affecting FACTS SIS and Dashboard Builder and 1 more component, lasting 5h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 08:16 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- identified Aug 26, 2026, 08:44 AM UTC
We are aware of a service interruption impacting FACTS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Aug 26, 2026, 09:35 AM UTC
We experienced an issue that impacted FACTS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved Aug 26, 2026, 01:30 PM UTC
The issue impacting Dashboard Builder, Grant & Aid, Payment Plans, Report Manager, FACTS SIS, Maintenance Manager, Admissions, Application, Web Forms, Enrollment, Database Tasks, Parent Alert, Family App, School Site, Google Classroom Integration (GCI), Giving, Attendance, Billing, Classroom, Cafeteria, Lesson Plans, Cash Register, Report Cards, Child Care, Gradebook, Communications, Scheduling, Family Portal, Learning Management System, Medical, factsmgt.com, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Childcare Management (FCM) has been resolved.