FACTS experienced a major incident on September 8, 2026 affecting Payment Plans, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Plans
Update timeline
- investigating Sep 08, 2026, 02:53 PM UTC
We are aware of performance issues impacting Payment Plans. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- resolved Sep 08, 2026, 04:34 PM UTC
The issue impacting Payment Plans has been resolved.