FACTS experienced a major incident on July 24, 2026 affecting FACTS SIS and FACTS SIS and 1 more component, lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
FACTS SISFACTS SISFACTS SISFACTS SISFACTS SIS
Update timeline
- identified Jul 24, 2026, 08:22 PM UTC
We are aware of a service interruption impacting FACTS SIS. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Jul 24, 2026, 09:06 PM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Jul 25, 2026, 01:00 AM UTC
The issue impacting FACTS SIS has been resolved.