FACTS experienced a notice incident on August 21, 2026 affecting Childcare Management (FCM) and Childcare Management (FCM), lasting 5h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 09:00 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- identified Aug 21, 2026, 09:08 AM UTC
We are aware of a service interruption impacting Childcare Management (FCM). Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Aug 21, 2026, 09:49 AM UTC
The issue impacting Childcare Management (FCM) has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Aug 21, 2026, 02:58 PM UTC
The issue impacting Childcare Management (FCM) has been resolved.