FACTS incident
Performance Issues impacting Family Portal, FACTS SIS, Admissions
Resolved after 4 hours, affecting FACTS SIS and FACTS SIS and 1 more, on July 27, 2026.
We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
Affected components
Update timeline
- investigating Jul 27, 2026, 10:51 AM UTC
We are aware of performance issues impacting Family Portal, FACTS SIS, Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Jul 27, 2026, 12:08 PM UTC
We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved Jul 27, 2026, 02:51 PM UTC
The issue impacting Family Portal, FACTS SIS, Admissions has been resolved.
Your product runs on more than FACTS
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services