FACTS experienced a major incident on May 11, 2026 affecting FACTS SIS and Grant & Aid and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2026, 09:35 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating May 11, 2026, 10:14 AM UTC
Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- monitoring May 11, 2026, 10:20 AM UTC
Our teams have implemented a fix for the issue impacting some users, and service has been restored. We are continuing to monitor system performance and completing follow‑up actions as needed. Further updates will be provided if necessary.
- resolved May 11, 2026, 11:01 AM UTC
The issue impacting Enrollment, Application, FACTS SIS, Medical, Grant & Aid, Checkout, Sponsor Billing and Payments has been resolved.