FACTS incident

Performance Issues impacting Family Portal

Major Resolved View vendor source →
Started
Apr 22, 2026, 05:50 PM UTC
Resolved
Apr 22, 2026, 09:50 PM UTC
Duration
4h
Detected by Pingoru
Apr 22, 2026, 05:50 PM UTC

Update timeline

  1. investigating Apr 22, 2026, 05:50 PM UTC

    We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. investigating Apr 22, 2026, 07:06 PM UTC

    The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  3. resolved Apr 22, 2026, 09:50 PM UTC

    The issue impacting Family Portal has been resolved.

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