FACTS experienced a major incident on April 22, 2026 affecting Family Portal, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Family Portal
Update timeline
- investigating Apr 22, 2026, 05:50 PM UTC
We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Apr 22, 2026, 07:06 PM UTC
The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Apr 22, 2026, 09:50 PM UTC
The issue impacting Family Portal has been resolved.