FACTS experienced a major incident on September 17, 2026 affecting Family Portal, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Family Portal
Update timeline
- identified Sep 17, 2026, 10:01 AM UTC
We are aware of a service interruption impacting Family Portal. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Sep 17, 2026, 01:24 PM UTC
The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Sep 17, 2026, 01:41 PM UTC
The issue impacting Family Portal has been resolved.