FACTS incident

Performance Issues impacting Phone and Chat Services

Major Resolved View vendor source →

FACTS experienced a major incident on June 2, 2026 affecting Phone Service and Chat Support Service, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 01:49 PM UTC
Resolved
Jun 02, 2026, 04:03 PM UTC
Duration
2h 14m
Detected by Pingoru
Jun 02, 2026, 01:49 PM UTC

Affected components

Phone ServiceChat Support Service

Update timeline

  1. investigating Jun 02, 2026, 01:49 PM UTC

    We are aware of performance issues impacting Phone Service. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. resolved Jun 02, 2026, 04:03 PM UTC

    The issue impacting Phone Service, Chat Support Service has been resolved.