FACTS SIS Service Disruption

Update timeline

1. investigating Apr 24, 2026, 07:12 AM UTC

   We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

2. identified Apr 24, 2026, 07:28 AM UTC

   We are aware of a service interruption impacting FACTS SIS. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

3. identified Apr 24, 2026, 08:12 AM UTC

   Our team is continuing to address the service interruption impacting FACT SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

4. identified Apr 24, 2026, 09:03 AM UTC

   Our team is continuing to address the service interruption impacting FACT SIS. We have identified an issue with our cloud hosting provider. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

5. identified Apr 24, 2026, 10:45 AM UTC

   Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

6. resolved Apr 24, 2026, 11:12 AM UTC

   The issue impacting Enrollment, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Chat Support Service, Admissions, Dashboard Builder has been resolved.

7. identified Apr 24, 2026, 11:41 AM UTC

   Our team is continuing to address a service interruption impacting FACTS SIS in coordination with our cloud hosting provider, Microsoft Azure. Azure is actively investigating the underlying issue and working toward mitigation. We will provide another update as additional information becomes available.

8. identified Apr 24, 2026, 12:08 PM UTC

   Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

9. monitoring Apr 24, 2026, 01:41 PM UTC

   We experienced an issue impacting FACTS SIS that was related to an outage with our cloud hosting provider, Microsoft Azure, and service has now been restored. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

10. investigating Apr 24, 2026, 03:24 PM UTC

    The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.