FACTS Outage History
FACTS is up right nowPingoru has recorded 52 incidents for FACTS: 52 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 99 of 720 (14%) |
| May 2026 | 5 | 336 of 744 (45%) |
| June 2026 | 4 | 340 of 720 (47%) |
| July 2026 | 9 | 65 of 744 (9%) |
| August 2026 | 4 | 27 of 744 (4%) |
| September 2026 | 4 | 10 of 720 (1%) |
| October 2026 | 1 | 1 of 588 (0%) |
Incidents, newest first
Notice April 15, 2026 Informational Notice Regarding Recent Demographic Change Emails 24m
Started Apr 15, 2026, 05:17 PM UTC· resolved Apr 15, 2026, 05:41 PM UTC
- investigating Apr 15, 2026, 05:17 PM UTC
A recent update to SIS inadvertently triggered email notifications for some schools indicating that parent demographic information had changed. No actual demographic data was modified. As a result, some parents may reach out to their schools with questions related to this notification.
- resolved Apr 15, 2026, 05:41 PM UTC
This informational message is complete.
Major April 2, 2026 Performance Issues impacting Billing, Payment Plans, Grant & Aid 48m Grant & Aid, Grant & Aid, Payment Plans, Billing
Started Apr 02, 2026, 01:47 PM UTC· resolved Apr 02, 2026, 02:35 PM UTC
- investigating Apr 02, 2026, 01:47 PM UTC
We are aware of performance issues impacting Billing, Payment Plans, Grant & Aid. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- resolved Apr 02, 2026, 02:35 PM UTC
The issue impacting Billing, Payment Plans, Grant & Aid has been resolved.
Notice April 2, 2026 FACTS SIS and Family Portal Partial Outage 1h 48m FACTS SIS, FACTS SIS, Family Portal, Family Portal and 2 more
Started Apr 02, 2026, 07:42 AM UTC· resolved Apr 02, 2026, 09:30 AM UTC
- investigating Apr 02, 2026, 07:42 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating Apr 02, 2026, 08:32 AM UTC
We are aware of a service interruption impacting Family Portal, FACTS SIS for some users. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.
- resolved Apr 02, 2026, 09:30 AM UTC
The issue impacting Family Portal, FACTS SIS has been resolved.
Major March 16, 2026 Performance Issues impacting Parent Alert 14h 20m Parent Alert, Parent Alert
Started Mar 16, 2026, 05:49 PM UTC· resolved Mar 17, 2026, 08:09 AM UTC
- investigating Mar 16, 2026, 05:49 PM UTC
We are aware of performance issues impacting Parent Alert. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Mar 16, 2026, 07:00 PM UTC
We experienced an issue that impacted Parent Alert and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved Mar 17, 2026, 08:09 AM UTC
The issue impacting Parent Alert has been resolved.
Notice February 26, 2026 Performance Issues impacting Classroom and Attendance 4h Attendance, Classroom, Attendance, Classroom
Started Feb 26, 2026, 08:27 AM UTC· resolved Feb 26, 2026, 12:27 PM UTC
- investigating Feb 26, 2026, 08:27 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating Feb 26, 2026, 09:17 AM UTC
The issue impacting Classroom and Attendance have been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Feb 26, 2026, 12:27 PM UTC
The issue impacting Attendance and Classroom has been resolved.
Major February 24, 2026 Dashboard Builder Outage 1d 22h Dashboard Builder
Started Feb 24, 2026, 10:35 AM UTC· resolved Feb 26, 2026, 09:04 AM UTC
- investigating Feb 24, 2026, 10:35 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating Feb 24, 2026, 10:51 AM UTC
We are aware of performance issues impacting Dashboard Builder. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- identified Feb 24, 2026, 11:47 AM UTC
Our team is continuing to address the service interruption impacting Dashboard Builder. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.
- identified Feb 24, 2026, 01:04 PM UTC
Our team is continuing to address the service interruption impacting Dashboard Builder. Our technical teams are actively working to restore access, and this remains our top priority. We will share additional updates as more information becomes available.
- identified Feb 24, 2026, 02:04 PM UTC
Our team is continuing to address the service interruption impacting Dashboard Builder. Technical resources are actively validating and executing recovery steps to restore service. We will continue to provide updates as progress is made.
- identified Feb 24, 2026, 03:08 PM UTC
Our team continues to work through recovery efforts related to the Dashboard Builder service interruption. Technical resources remain actively engaged and are making progress toward restoring service. Additional updates will be shared as work continues.
- identified Feb 24, 2026, 04:08 PM UTC
Our team remains actively engaged in resolving the Dashboard Builder service interruption. Work is ongoing to safely restore functionality, and this remains a top priority. We will continue to share updates as more information becomes available.
- identified Feb 24, 2026, 05:15 PM UTC
Production recovery efforts for the Dashboard Builder service interruption are now underway. Technical resources are restoring service incrementally with validation to ensure accuracy. Further updates will be shared as progress continues.
- identified Feb 24, 2026, 05:36 PM UTC
Production recovery for the Dashboard Builder service interruption is ongoing. Technical resources are restoring service in batches with validation to ensure accuracy. Further updates will be shared as progress continues.
- identified Feb 24, 2026, 07:46 PM UTC
Restoration efforts for the Dashboard Builder service interruption have been completed for all but one impacted school due to unique configuration requirements. Please expect the next update on Wednesday, 2/25 at 8:00.
- identified Feb 25, 2026, 07:42 AM UTC
Restoration has been completed for all impacted schools except one. Technical resources are actively working through the remaining school’s unique configuration requirements to restore service. Further updates will be shared as progress continues.
- identified Feb 25, 2026, 08:55 AM UTC
Technical resources continue focused recovery efforts. The next update will be provided at 12:00 PM.
- identified Feb 25, 2026, 12:18 PM UTC
Technical resources are actively working through the remaining recovery steps. The next update will be provided at 15:00.
- identified Feb 25, 2026, 03:05 PM UTC
Custom report access has been restored for impacted customers.Technical resources are actively working through the remaining recovery steps. The next update will be provided at 17:00.
- identified Feb 25, 2026, 05:47 PM UTC
Dashboard Builder functionality has been restored for the majority of impacted schools. Technical resources remain engaged in completing the remaining recovery work for the remaining schools. Additional updates will be provided as progress continues. The next update will be provided tomorrow, Thursday, 2/26, at 9:30.
- resolved Feb 26, 2026, 09:04 AM UTC
Service has been restored. This incident is closed.
Major February 23, 2026 Performance Issues impacting Family App 4h 37m Family App
Started Feb 23, 2026, 11:56 AM UTC· resolved Feb 23, 2026, 04:33 PM UTC
- investigating Feb 23, 2026, 11:56 AM UTC
We are aware of performance issues impacting the Family App. We've received some reports of families receiving a 500 error when trying to access the Lunch or Financials features within the FACTS App. We are actively working to resolve this issue. In the meantime, families are still able to access these features through Family Portal in a browser. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- investigating Feb 23, 2026, 12:57 PM UTC
Our teams remain actively engaged in resolving this issue. While work continues, families are still able to access features through the Family Portal using a browser. We appreciate your patience.
- investigating Feb 23, 2026, 01:41 PM UTC
Work is still underway within the FACTS App. Families can continue accessing features through the Family Portal in a browser during this time.
- investigating Feb 23, 2026, 02:57 PM UTC
Active investigation continues. As a reminder, families can access these features through the Family Portal in a browser while work to fix the FACTS App is ongoing. Thank you for your patience.
- resolved Feb 23, 2026, 04:33 PM UTC
The issue impacting Family App has been resolved.
Major February 12, 2026 Performance Issues impacting factsmgt.com 21m
Started Feb 12, 2026, 01:33 PM UTC· resolved Feb 12, 2026, 01:54 PM UTC
- identified Feb 12, 2026, 01:33 PM UTC
We are aware of performance issues impacting factsmgt.com. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- resolved Feb 12, 2026, 01:54 PM UTC
The issue impacting factsmgt.com has been resolved.
Minor January 22, 2026 Microsoft Issue Impacting Multiple Products 14h 15m
Started Jan 22, 2026, 10:46 PM UTC· resolved Jan 23, 2026, 01:01 PM UTC
No vendor updates were posted for this incident.
Minor January 17, 2026 Issues impacting Spanish-language access to FACTS Student Information System 12d 2h
Started Jan 17, 2026, 02:47 PM UTC· resolved Jan 29, 2026, 04:57 PM UTC
No vendor updates were posted for this incident.
Minor January 16, 2026 Performance Issues impacting Cafeteria 3d 20h
Started Jan 16, 2026, 06:56 PM UTC· resolved Jan 20, 2026, 03:07 PM UTC
No vendor updates were posted for this incident.