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Official status page: https://status.factsmgt.com · Polled every 5 minutes · 1 component tracked

Real-time FACTS status, recent outages, and incident history — pulled directly from FACTS's official status page at https://status.factsmgt.com every 5 minutes. Pingoru tracks 1 FACTS service and has captured 19 incidents in the last 90 days (78.89% uptime). Get email, Slack, Discord, or webhook alerts the moment FACTS reports a new incident — free for 5 monitors, no credit card.

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FACTS uptime 78.89% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. Multi-Factor Authentication (MFA) Questions
    Ongoing ● 2d 4h
    Started Apr 27, 2026, 12:33 PM UTC
    FACTS SIS
    1 update · show timeline
    • investigating · Apr 27, 2026, 12:33 PM UTC

      For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp

    Latest: For MFA questions, setup, and troubleshooting guidance, please visit the HubHelp MFA Resource Center: Multi-Factor Authentication (MFA) Troubleshooting & FAQs - HubHelp

  2. FACTS SIS Service Disruption
    Resolved 4h
    Started Apr 24, 2026, 07:12 AM UTC · Resolved Apr 24, 2026, 11:12 AM UTC
    FACTS SIS
    10 updates · show timeline
    • investigating · Apr 24, 2026, 07:12 AM UTC

      We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

    • identified · Apr 24, 2026, 07:28 AM UTC

      We are aware of a service interruption impacting FACTS SIS. Resources are currently engaged in identifying and resolving the issue. We apologize for the inconvenience and thank you for your patience.

    • identified · Apr 24, 2026, 08:12 AM UTC

      Our team is continuing to address the service interruption impacting FACT SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

    • identified · Apr 24, 2026, 09:03 AM UTC

      Our team is continuing to address the service interruption impacting FACT SIS. We have identified an issue with our cloud hosting provider. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

    • identified · Apr 24, 2026, 10:45 AM UTC

      Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

    • resolved · Apr 24, 2026, 11:12 AM UTC

      The issue impacting Enrollment, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Chat Support Service, Admissions, Dashboard Builder has been resolved.

    • identified · Apr 24, 2026, 11:41 AM UTC

      Our team is continuing to address a service interruption impacting FACTS SIS in coordination with our cloud hosting provider, Microsoft Azure. Azure is actively investigating the underlying issue and working toward mitigation. We will provide another update as additional information becomes available.

    • identified · Apr 24, 2026, 12:08 PM UTC

      Our team is continuing to address the service interruption impacting FACT SIS. Our cloud servicing provider, Microsoft Azure, is currently experiencing an outage. Recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

    • monitoring · Apr 24, 2026, 01:41 PM UTC

      We experienced an issue impacting FACTS SIS that was related to an outage with our cloud hosting provider, Microsoft Azure, and service has now been restored. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

    • investigating · Apr 24, 2026, 03:24 PM UTC

      The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

    Latest: The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  3. Multi-Factor Authentication (MFA) Release in Progress
    Resolved 4h
    Started Apr 23, 2026, 10:04 AM UTC · Resolved Apr 23, 2026, 02:04 PM UTC
    FACTS SIS
    2 updates · show timeline
    • investigating · Apr 23, 2026, 10:04 AM UTC

      We are currently rolling out MFA updates. Please check this page for ongoing updates and visit our HubHelp MFA Resource Center for setup and troubleshooting guidance.

    • resolved · Apr 23, 2026, 02:04 PM UTC

      The issue impacting FACTS SIS has been resolved.

    Latest: The issue impacting FACTS SIS has been resolved.

  4. Performance Issues impacting Family Portal
    Resolved 4h
    Started Apr 22, 2026, 05:50 PM UTC · Resolved Apr 22, 2026, 09:50 PM UTC
    3 updates · show timeline
    • investigating · Apr 22, 2026, 05:50 PM UTC

      We are aware of performance issues impacting Family Portal. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

    • investigating · Apr 22, 2026, 07:06 PM UTC

      The issue impacting Family Portal has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

    • resolved · Apr 22, 2026, 09:50 PM UTC

      The issue impacting Family Portal has been resolved.

    Latest: The issue impacting Family Portal has been resolved.

See the full FACTS outage history

15 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 7 incidents
  • Multi-Factor Authentication (MFA) Questions Ongoing
    Started Apr 27, 2026, 12:33 PM UTC · ● 2d 4h
  • FACTS SIS Service Disruption Resolved
    Started Apr 24, 2026, 07:12 AM UTC · Resolved Apr 24, 2026, 11:12 AM UTC · 4h
  • Multi-Factor Authentication (MFA) Release in Progress Resolved
    Started Apr 23, 2026, 10:04 AM UTC · Resolved Apr 23, 2026, 02:04 PM UTC · 4h
  • Performance Issues impacting Family Portal Resolved
    Started Apr 22, 2026, 05:50 PM UTC · Resolved Apr 22, 2026, 09:50 PM UTC · 4h
  • Informational Notice Regarding Recent Demographic Change Emails Resolved
    Started Apr 15, 2026, 05:17 PM UTC · Resolved Apr 15, 2026, 05:41 PM UTC · 24m
  • Performance Issues impacting Billing, Payment Plans, Grant & Aid Resolved
    Started Apr 02, 2026, 01:47 PM UTC · Resolved Apr 02, 2026, 02:35 PM UTC · 48m
  • FACTS SIS and Family Portal Partial Outage Resolved
    Started Apr 02, 2026, 07:42 AM UTC · Resolved Apr 02, 2026, 09:30 AM UTC · 1h 48m

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Track FACTS uptime & incident history

See 90 days of FACTS uptime at a glance, with every past incident linked to its component and update timeline. Export the history as CSV or JSON for SLA reports, postmortems, or vendor evaluations — data your team actually needs, not marketing numbers.

See FACTS uptime history

Frequently asked questions

What is FACTS's uptime?
Over the last 90 days, FACTS reported 78.89% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.factsmgt.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see FACTS's uptime history rolling forward in real time.
Has FACTS had outages in 2026?
Yes — FACTS has had 18 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last FACTS outage?
The most recent FACTS incident was "FACTS SIS Service Disruption", which started on April 24, 2026 and was resolved on April 24, 2026. Pingoru captured this directly from https://status.factsmgt.com. See the full incident card above for affected components and the update timeline.
How often does FACTS have outages?
Based on the last 90 days, FACTS averages 6.0 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is FACTS's status page?
FACTS's official status page is https://status.factsmgt.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is FACTS down right now?
FACTS is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment FACTS reports a change. Current status is based on 1 tracked services.
How does Pingoru know if FACTS is down?
We read https://status.factsmgt.com directly, using FACTS's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when FACTS has an outage?
Create a free Pingoru account and add FACTS as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
FACTS's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real FACTS incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real FACTS issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official FACTS status?
We use FACTS's own status page at https://status.factsmgt.com and cross-reference their homepage (https://factsmgt.com). Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked FACTS components are reporting operational. No incidents are currently affecting service.

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