Is FACTS down?

We are aware of performance issues impacting Phone Service. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

The issue impacting Phone Service, Chat Support Service has been resolved.

We are aware of service interruption impacting email services across all applications for FACTS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause latency in SIS Admissions. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our team is continuing to address the service interruption impacting all FACTS services. This is impacting email services across all applications and may also cause degraded performance in the SIS. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our team is actively working to resolve a service interruption affecting all FACTS services, including email across all applications and potential performance degradation in the SIS. Recovery efforts are underway, and we will share another update as more information becomes available.

The issue impacting email services across all FACTS applications and causing degraded performance has been resolved. Communications continues to experience degraded performance and technical resources are actively working to restore full service. We appreciate your patience.

We experienced an issue that impacted email services across all FACTS applications and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting Communications has been resolved.

We are currently investigating latency issues that have been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

Latency issues impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions have been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

Our team is continuing to address the performance issues impacting {{ IncidentUpdate.ComponentsByName}}. Investigation and recovery efforts are ongoing, and restoring service remains our highest priority. We will provide another update once more information becomes available.

Our teams have implemented a fix for the issue impacting some users, and service has been restored. We are continuing to monitor system performance and completing follow‑up actions as needed. Further updates will be provided if necessary.

The issue impacting Enrollment, Application, FACTS SIS, Medical, Grant & Aid, Checkout, Sponsor Billing and Payments has been resolved.

We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

The issue impacting Enrollment, School Site, Family Portal, Application, Parent Alert, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Admissions has been resolved.