Is FACTS down?
Last checked 4m agoNo active incidents. All 36 components operational.
FACTS is operational right now. Last checked 4m ago; the most recent incident resolved 4d ago.
Real-time FACTS status, recent outages, and incident history: pulled directly from FACTS's official status page at status.factsmgt.com every 5 minutes. Pingoru tracks 36 FACTS services and has captured 11 incidents in the last 90 days (99.92% uptime). Get email, Slack, Discord, or webhook alerts the moment FACTS reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days-
Timeline · 2 updates
- investigating · Oct 30, 2026, 07:29 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- resolved · Oct 30, 2026, 08:34 AM UTC
The issue impacting has been resolved.
Latest: The issue impacting has been resolved.
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- Grant & AidPayment PlansFACTS SISBillingFamily Portalfactsmgt.com
Timeline · 3 updates
- identified · Oct 27, 2026, 09:17 AM UTC
We are aware of a service interruption impacting some users attempting to access Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring · Oct 27, 2026, 10:01 AM UTC
We experienced an issue that impacted Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- resolved · Oct 27, 2026, 12:10 PM UTC
The issue impacting Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com has been resolved.
Latest: The issue impacting Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com has been resolved.
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Timeline · 2 updates
- investigating · Oct 22, 2026, 10:56 AM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- resolved · Oct 22, 2026, 12:01 PM UTC
The issue impacting has been resolved.
Latest: The issue impacting has been resolved.
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- FACTS SIS
Timeline · 4 updates
- investigating · Sep 28, 2026, 02:48 PM UTC
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring · Sep 28, 2026, 02:53 PM UTC
We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- investigating · Sep 28, 2026, 03:19 PM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved · Sep 28, 2026, 06:48 PM UTC
The issue impacting FACTS SIS has been resolved.
Latest: The issue impacting FACTS SIS has been resolved.
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- FACTS SISWeb Forms
Timeline · 3 updates
- investigating · Sep 25, 2026, 02:31 PM UTC
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.
- investigating · Sep 25, 2026, 03:18 PM UTC
The issue preventing parents from being able to access some of the Web Form resources has been resolved and access has been restored.
- resolved · Sep 25, 2026, 03:21 PM UTC
Issue resolved and access restored.
Latest: Issue resolved and access restored.
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See the full FACTS outage history
6 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse FACTS outage history →Or sign up free to get alerts when FACTS breaks · 10 free monitors · No credit card
Incident record
Since April 2026 · Fastly Statuscast · 36 components checked every 5 minutesThe longest incident in the last year, Multi-Factor Authentication (MFA) Questions on June 11, 2026, ran for 82 days. 1 maintenance window announced in the same period.
Most affected components, last 12 months
- FACTS SIS11
- Family Portal11
- Admissions9
- Application7
- Attendance7
Latest incidents
- Investigating potential issues
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a…
- Service Interruption impacting Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com
We are aware of a service interruption impacting some users attempting to access Grant & Aid, Payment Plans, FACTS SIS, Billing, Family Portal, factsmgt.com.…
- Investigating potential issues
We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a…
- Investigating potential issues ResolvedStarted Oct 30, 2026, 07:29 AM UTC · Resolved Oct 30, 2026, 08:34 AM UTC · 1h 5m
- Started Oct 27, 2026, 09:17 AM UTC · Resolved Oct 27, 2026, 12:10 PM UTC · 2h 53m
- Investigating potential issues ResolvedStarted Oct 22, 2026, 10:56 AM UTC · Resolved Oct 22, 2026, 12:01 PM UTC · 1h 5m
- Started Sep 28, 2026, 02:48 PM UTC · Resolved Sep 28, 2026, 06:48 PM UTC · 4h
- Started Sep 25, 2026, 02:31 PM UTC · Resolved Sep 25, 2026, 03:21 PM UTC · 50m
- Started Sep 17, 2026, 10:01 AM UTC · Resolved Sep 17, 2026, 01:41 PM UTC · 3h 40m
- Started Sep 08, 2026, 02:53 PM UTC · Resolved Sep 08, 2026, 04:34 PM UTC · 1h 41m
- Service Interruption impacting FACTS ResolvedStarted Aug 26, 2026, 08:16 AM UTC · Resolved Aug 26, 2026, 01:30 PM UTC · 5h 14m