FACTS experienced a major incident on September 28, 2026 affecting FACTS SIS, lasting 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 02:48 PM UTC
We are aware of performance issues impacting FACTS SIS. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.
- monitoring Sep 28, 2026, 02:53 PM UTC
We experienced an issue that impacted FACTS SIS and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.
- investigating Sep 28, 2026, 03:19 PM UTC
The issue impacting FACTS SIS has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.
- resolved Sep 28, 2026, 06:48 PM UTC
The issue impacting FACTS SIS has been resolved.