FACTS experienced a notice incident on July 15, 2026 affecting FACTS SIS and FACTS SIS and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 10:00 PM UTC
A scheduled maintenance window for the following list will be in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed. All FACTS Applications: Enrollment, School Site, Family Portal, Application, Parent Alert, Learning Management System, factsmgt.com, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Giving, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Payment Plans, Grant & Aid, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Admissions, Childcare Management (FCM), & Dashboard Builder
- in progress Jul 16, 2026, 10:00 PM UTC
A scheduled maintenance window for the following list is currently in progress from 07/16/2026 22:00 to 07/16/2026 11:59. During this time, services may be unavailable or experience reduced functionality. We appreciate your patience and understanding while this work is completed. All FACTS Applications: Enrollment, School Site, Family Portal, Application, Parent Alert, Learning Management System, factsmgt.com, FACTS SIS, Cash Register, Medical, Google Classroom Integration (GCI), Report Cards, Giving, Family App, Maintenance Manager, Attendance, Report Manager, Web Forms, Database Tasks, Classroom, Billing, Cafeteria, Lesson Plans, Communications, Scheduling, Child Care, Gradebook, Payment Plans, Grant & Aid, Phone Service, Chat Support Service, Checkout, Sponsor Billing and Payments, Admissions, Childcare Management (FCM), & Dashboard Builder
- resolved Jul 17, 2026, 12:00 AM UTC
The scheduled change has been successfully completed.