FACTS incident

Service Interruption impacting Billing, Payment Plans

Major Resolved View vendor source →

FACTS experienced a major incident on July 26, 2026 affecting Payment Plans and Billing and 1 more component, lasting 19h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2026, 01:12 PM UTC
Resolved
Jul 27, 2026, 08:16 AM UTC
Duration
19h 4m
Detected by Pingoru
Jul 26, 2026, 01:12 PM UTC

Affected components

Payment PlansBillingPayment PlansBilling

Update timeline

  1. identified Jul 26, 2026, 01:12 PM UTC

    We are aware of a partial service interruption impacting Billing, Payment Plans file transfer service. Our team is actively investigating and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. monitoring Jul 26, 2026, 02:06 PM UTC

    We experienced an issue that impacted Billing, Payment Plans and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.

  3. resolved Jul 27, 2026, 08:16 AM UTC

    The issue impacting Billing, Payment Plans has been resolved.