FACTS incident

Performance Issues impacting Admissions, FACTS SIS, and Family Portal

Major Resolved View vendor source →

FACTS experienced a major incident on July 27, 2026 affecting Admissions and Family Portal and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 10:19 AM UTC
Resolved
Jul 27, 2026, 05:18 PM UTC
Duration
6h 59m
Detected by Pingoru
Jul 27, 2026, 10:19 AM UTC

Affected components

AdmissionsFamily PortalFACTS SIS

Update timeline

  1. investigating Jul 27, 2026, 10:19 AM UTC

    We are aware of performance issues impacting Family Portal, FACTS SIS, Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. monitoring Jul 27, 2026, 10:51 AM UTC

    We experienced an issue that impacted Family Portal, FACTS SIS, Admissions and the issue has been resolved. We are continuing to closely monitor to ensure services remain stable. Further updates will be posted here if needed.