FACTS incident

Performance Issues impacting Admissions

Major Resolved View vendor source →

FACTS experienced a major incident on July 20, 2026 affecting Admissions and Admissions and 1 more component, lasting 4h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 05:11 PM UTC
Resolved
Jul 20, 2026, 10:00 PM UTC
Duration
4h 49m
Detected by Pingoru
Jul 20, 2026, 05:11 PM UTC

Affected components

AdmissionsAdmissionsAdmissions

Update timeline

  1. investigating Jul 20, 2026, 05:11 PM UTC

    We are aware of performance issues impacting Admissions. Our team is actively investigating and working to restore normal performance. We apologize for the inconvenience and appreciate your patience as we address this with priority.

  2. investigating Jul 20, 2026, 06:39 PM UTC

    The issue impacting Admissions has been resolved, and services are operating normally. We appreciate your patience and understanding while we worked to restore functionality.

  3. resolved Jul 20, 2026, 10:00 PM UTC

    The issue impacting Admissions has been resolved.