FACTS incident

Investigating potential issues with FACTS SIS and Web Forms

Notice Resolved View vendor source →

FACTS experienced a notice incident on September 25, 2026 affecting FACTS SIS, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 02:31 PM UTC
Resolved
Sep 25, 2026, 03:21 PM UTC
Duration
50m
Detected by Pingoru
Sep 25, 2026, 02:31 PM UTC

Affected components

FACTS SIS

Update timeline

  1. investigating Sep 25, 2026, 02:31 PM UTC

    We are currently investigating an issue that has been reported by some users. Our team is actively working to identify the root cause and implement a resolution as quickly as possible.

  2. investigating Sep 25, 2026, 03:18 PM UTC

    The issue preventing parents from being able to access some of the Web Form resources has been resolved and access has been restored.

  3. resolved Sep 25, 2026, 03:21 PM UTC

    Issue resolved and access restored.