Akeneo Outage History

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There were 8 Akeneo outages since February 11, 2026 totaling 27h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.akeneo.com

Minor April 23, 2026

Workflow UI Freezing During Enrichment Operations

Detected by Pingoru
Apr 23, 2026, 04:07 PM UTC
Resolved
Apr 23, 2026, 06:05 PM UTC
Duration
1h 57m
Affected: UI
Timeline · 3 updates
  1. identified Apr 23, 2026, 04:07 PM UTC

    Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.

  2. monitoring Apr 23, 2026, 05:45 PM UTC

    A fix is being deployed for this issue and we are monitoring the results.

  3. resolved Apr 23, 2026, 06:05 PM UTC

    The fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption.

Read the full incident report →

Minor April 21, 2026

Latency on import and export jobs in the Western European region

Detected by Pingoru
Apr 21, 2026, 02:38 PM UTC
Resolved
Apr 21, 2026, 03:01 PM UTC
Duration
22m
Affected: UI
Timeline · 2 updates
  1. monitoring Apr 21, 2026, 02:38 PM UTC

    We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.

  2. resolved Apr 21, 2026, 03:01 PM UTC

    The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.

Read the full incident report →

Minor April 17, 2026

Latency on import jobs

Detected by Pingoru
Apr 17, 2026, 08:22 AM UTC
Resolved
Apr 17, 2026, 11:30 AM UTC
Duration
3h 7m
Affected: UI
Timeline · 4 updates
  1. investigating Apr 17, 2026, 08:22 AM UTC

    We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.

  2. identified Apr 17, 2026, 09:32 AM UTC

    The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes.

  3. monitoring Apr 17, 2026, 09:52 AM UTC

    The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved.

  4. resolved Apr 17, 2026, 11:30 AM UTC

    The issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience.

Read the full incident report →

Major April 9, 2026

Login and Navigation Disrupted, on Eastern Europe

Detected by Pingoru
Apr 09, 2026, 12:54 PM UTC
Resolved
Apr 09, 2026, 01:53 PM UTC
Duration
59m
Affected: UI
Timeline · 3 updates
  1. monitoring Apr 09, 2026, 12:54 PM UTC

    We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.

  2. monitoring Apr 09, 2026, 01:01 PM UTC

    Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes.

  3. resolved Apr 09, 2026, 01:53 PM UTC

    This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption.

Read the full incident report →

Minor March 26, 2026

Elevated response times when creating or updating records

Detected by Pingoru
Mar 26, 2026, 08:15 AM UTC
Resolved
Mar 26, 2026, 02:43 PM UTC
Duration
6h 27m
Affected: UIREST APIGraphQL API
Timeline · 3 updates
  1. investigating Mar 26, 2026, 10:08 AM UTC

    We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

  2. monitoring Mar 26, 2026, 11:50 AM UTC

    We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.

  3. resolved Mar 26, 2026, 02:43 PM UTC

    The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.

Read the full incident report →

Minor March 23, 2026

Product import jobs not working on Australia region

Detected by Pingoru
Mar 23, 2026, 08:42 AM UTC
Resolved
Mar 23, 2026, 02:20 PM UTC
Duration
5h 38m
Affected: UI
Timeline · 4 updates
  1. investigating Mar 23, 2026, 08:42 AM UTC

    We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.

  2. identified Mar 23, 2026, 09:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 23, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 23, 2026, 02:20 PM UTC

    The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.

Read the full incident report →

Minor February 18, 2026

Erroneous reference entity pagination links

Detected by Pingoru
Feb 18, 2026, 11:10 AM UTC
Resolved
Feb 18, 2026, 04:23 PM UTC
Duration
5h 13m
Affected: GraphQL API
Timeline · 2 updates
  1. identified Feb 18, 2026, 11:10 AM UTC

    We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records. This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET. Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link. We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.

  2. resolved Feb 18, 2026, 04:23 PM UTC

    The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue.

Read the full incident report →

Minor February 11, 2026

Slowness on extraction step

Detected by Pingoru
Feb 11, 2026, 10:08 AM UTC
Resolved
Feb 11, 2026, 01:43 PM UTC
Duration
3h 34m
Affected: Supplier Data Manager
Timeline · 4 updates
  1. investigating Feb 11, 2026, 10:08 AM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 11:40 AM UTC

    The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.

  3. monitoring Feb 11, 2026, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2026, 01:43 PM UTC

    This incident has been resolved.

Read the full incident report →

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