Akeneo Outage History

Akeneo had 48 outages in the last 2 years totaling 89h 38m of downtime — averaging 2 incidents per month.

There were 48 Akeneo outages since March 25, 2025 totaling 89h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.akeneo.com

Critical June 11, 2026

Apps no longer listed on the Akeneo App Store

Detected by Pingoru: Jun 11, 2026, 06:46 PM UTC
Resolved: Jun 11, 2026, 07:34 PM UTC
Duration: 48m

Affected: Akeneo App for Shopify

Timeline · 4 updates

investigating Jun 11, 2026, 06:46 PM UTC

Customers report not being able to access Apps since 6pm UTC, across all regions. You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page. Our team is actively working on identifying the root cause of the problems.
investigating Jun 11, 2026, 07:10 PM UTC

Synchronization jobs to third party systems are verified to be working properly. The incident is limited to listing the App from the App Store.
identified Jun 11, 2026, 07:29 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jun 11, 2026, 07:34 PM UTC

The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.

Read the full incident report →

Minor June 4, 2026

Processing errors for AI-enabled steps

Detected by Pingoru: Jun 04, 2026, 09:01 AM UTC
Resolved: Jun 04, 2026, 11:03 AM UTC
Duration: 2h 1m

Affected: Supplier Data Manager

Timeline · 3 updates

identified Jun 04, 2026, 09:01 AM UTC

We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively investigating the root cause of the issue.
identified Jun 04, 2026, 10:23 AM UTC

We are currently restoring the failed SDM jobs for Classification and Extraction.
resolved Jun 04, 2026, 11:03 AM UTC

The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.

Read the full incident report →

Major June 3, 2026

Unable to sync Akeneo Shopify App due to Shopify API outage

Detected by Pingoru: Jun 03, 2026, 03:06 PM UTC
Resolved: Jun 03, 2026, 03:53 PM UTC
Duration: 46m

Affected: Akeneo App for Shopify

Timeline · 2 updates

monitoring Jun 03, 2026, 03:06 PM UTC

We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API. The issue has been identified and mitigated by the Shopify team and is currently being monitored. You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com
resolved Jun 03, 2026, 03:53 PM UTC

This issue has been resolved and is being monitored by Shopify.

Read the full incident report →

Minor June 1, 2026

Akeneo PIM - Delay in job execution for some customers in the Europe region

Detected by Pingoru: Jun 01, 2026, 04:15 PM UTC
Resolved: Jun 01, 2026, 04:51 PM UTC
Duration: 35m

Affected: UI

Timeline · 2 updates

monitoring Jun 01, 2026, 04:15 PM UTC

We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.
resolved Jun 01, 2026, 04:51 PM UTC

The issue affecting the delay in job execution is now resolved, and all services are operating normally. We sincerely apologize for the disruption this caused. Thank you for your patience.

Read the full incident report →

Minor May 26, 2026

Slow Workflow Progression in the PIM

Detected by Pingoru: May 26, 2026, 01:36 PM UTC
Resolved: May 26, 2026, 04:43 PM UTC
Duration: 3h 6m

Affected: UI

Timeline · 5 updates

identified May 26, 2026, 01:36 PM UTC

Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step. Who is affected: All users based in Germany using collaboration workflows in the PIM. You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step. We are implementing a fix and will provide an update in 60 minutes.
identified May 26, 2026, 02:30 PM UTC

We are still working on implementing the fix. We will provide an update within 90 minutes.
identified May 26, 2026, 04:02 PM UTC

We are still working on implementing the fix. We will provide an update within 90 minutes.
identified May 26, 2026, 04:40 PM UTC

We are continuing to work on a fix for this issue.
resolved May 26, 2026, 04:43 PM UTC

A fix has been deployed, and after monitoring we have confirmed that Workflows have been restored to standard functionality. We apologise for the inconvenience caused by this temporary disruption.

Read the full incident report →

Major May 22, 2026

[Supplier Data Manager] - Job processing delays and errors

Detected by Pingoru: May 22, 2026, 08:04 AM UTC
Resolved: May 22, 2026, 11:31 AM UTC
Duration: 3h 26m

Affected: Supplier Data Manager

Timeline · 4 updates

identified May 22, 2026, 08:04 AM UTC

We are currently experiencing delays in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance. We sincerely apologize for the inconvenience caused by this service disruption.
identified May 22, 2026, 08:52 AM UTC

We are continuing to work on a fix for this issue.
monitoring May 22, 2026, 11:15 AM UTC

A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected.
resolved May 22, 2026, 11:31 AM UTC

This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption.

Read the full incident report →

Minor May 5, 2026

[Supplier Data Manager] - Incorrect Job Completion Status

Detected by Pingoru: May 05, 2026, 09:54 AM UTC
Resolved: May 05, 2026, 09:54 AM UTC
Duration: —

Affected: Supplier Data Manager

Timeline · 1 update

resolved May 05, 2026, 09:54 AM UTC

We have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow. The issue has been identified and resolved on production. The impacted jobs will be automatically reset today, resuming normal workflow operation. We sincerely apologize for the inconvenience caused by this service disruption.

Read the full incident report →

Minor May 5, 2026

Intermittent Slowdowns Affecting Response Times

Detected by Pingoru: May 05, 2026, 08:11 AM UTC
Resolved: May 06, 2026, 05:28 PM UTC
Duration: 1d 9h

Affected: UIREST API

Timeline · 8 updates

investigating May 05, 2026, 08:11 AM UTC

Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes. During affected periods, pages and actions may take significantly longer than usual to load or complete. All customers in the Western European region may be affected, though not continuously. We are actively investigating and working to stabilize the platform. We will provide an update as soon as we have more information to share.
investigating May 05, 2026, 10:13 AM UTC

We are continuing to investigate this issue and will keep you updated on the situation within 2 hours. Thank you for your understanding
investigating May 05, 2026, 01:18 PM UTC

The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours. Thank you for your patience.
monitoring May 05, 2026, 02:39 PM UTC

Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure. We'll keep closely monitoring the situation and will provide an update within the next 2 hours. Thanks for your patience
monitoring May 05, 2026, 04:40 PM UTC

We are continuing to monitor for any further high-latency episodes. Thank you for your patience.
monitoring May 06, 2026, 12:26 PM UTC

We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance. We will make sure to keep you updated within the next 3 hours. Thank you for your patience
monitoring May 06, 2026, 04:30 PM UTC

The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved. Thank you for understanding.
resolved May 06, 2026, 05:28 PM UTC

This incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region. Thank you for your patience

Read the full incident report →

Minor April 23, 2026

Workflow UI Freezing During Enrichment Operations

Detected by Pingoru: Apr 23, 2026, 04:07 PM UTC
Resolved: Apr 23, 2026, 06:05 PM UTC
Duration: 1h 57m

Affected: UI

Timeline · 3 updates

identified Apr 23, 2026, 04:07 PM UTC

Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.
monitoring Apr 23, 2026, 05:45 PM UTC

A fix is being deployed for this issue and we are monitoring the results.
resolved Apr 23, 2026, 06:05 PM UTC

The fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption.

Read the full incident report →

Minor April 21, 2026

Latency on import and export jobs in the Western European region

Detected by Pingoru: Apr 21, 2026, 02:38 PM UTC
Resolved: Apr 21, 2026, 03:01 PM UTC
Duration: 22m

Affected: UI

Timeline · 2 updates

monitoring Apr 21, 2026, 02:38 PM UTC

We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
resolved Apr 21, 2026, 03:01 PM UTC

The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.

Read the full incident report →

Minor April 17, 2026

Latency on import jobs

Detected by Pingoru: Apr 17, 2026, 08:22 AM UTC
Resolved: Apr 17, 2026, 11:30 AM UTC
Duration: 3h 7m

Affected: UI

Timeline · 4 updates

investigating Apr 17, 2026, 08:22 AM UTC

We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
identified Apr 17, 2026, 09:32 AM UTC

The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes.
monitoring Apr 17, 2026, 09:52 AM UTC

The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved.
resolved Apr 17, 2026, 11:30 AM UTC

The issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience.

Read the full incident report →

Major April 9, 2026

Login and Navigation Disrupted, on Eastern Europe

Detected by Pingoru: Apr 09, 2026, 12:54 PM UTC
Resolved: Apr 09, 2026, 01:53 PM UTC
Duration: 59m

Affected: UI

Timeline · 3 updates

monitoring Apr 09, 2026, 12:54 PM UTC

We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
monitoring Apr 09, 2026, 01:01 PM UTC

Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes.
resolved Apr 09, 2026, 01:53 PM UTC

This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption.

Read the full incident report →

Minor March 26, 2026

Elevated response times when creating or updating records

Detected by Pingoru: Mar 26, 2026, 08:15 AM UTC
Resolved: Mar 26, 2026, 02:43 PM UTC
Duration: 6h 27m

Affected: UIREST APIGraphQL API

Timeline · 3 updates

investigating Mar 26, 2026, 10:08 AM UTC

We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.
monitoring Mar 26, 2026, 11:50 AM UTC

We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.
resolved Mar 26, 2026, 02:43 PM UTC

The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.

Read the full incident report →

Minor March 23, 2026

Product import jobs not working on Australia region

Detected by Pingoru: Mar 23, 2026, 08:42 AM UTC
Resolved: Mar 23, 2026, 02:20 PM UTC
Duration: 5h 38m

Affected: UI

Timeline · 4 updates

investigating Mar 23, 2026, 08:42 AM UTC

We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.
identified Mar 23, 2026, 09:11 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 23, 2026, 12:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 23, 2026, 02:20 PM UTC

The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.

Read the full incident report →

Minor February 18, 2026

Erroneous reference entity pagination links

Detected by Pingoru: Feb 18, 2026, 11:10 AM UTC
Resolved: Feb 18, 2026, 04:23 PM UTC
Duration: 5h 13m

Affected: GraphQL API

Timeline · 2 updates

identified Feb 18, 2026, 11:10 AM UTC

We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records. This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET. Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link. We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.
resolved Feb 18, 2026, 04:23 PM UTC

The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue.

Read the full incident report →

Minor February 11, 2026

Slowness on extraction step

Detected by Pingoru: Feb 11, 2026, 10:08 AM UTC
Resolved: Feb 11, 2026, 01:43 PM UTC
Duration: 3h 34m

Affected: Supplier Data Manager

Timeline · 4 updates

investigating Feb 11, 2026, 10:08 AM UTC

We are currently investigating this issue.
identified Feb 11, 2026, 11:40 AM UTC

The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.
monitoring Feb 11, 2026, 01:07 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 11, 2026, 01:43 PM UTC

This incident has been resolved.

Read the full incident report →

Notice January 29, 2026

Increased errors on normalization step (not impacting job processing)

Detected by Pingoru: Jan 29, 2026, 08:42 AM UTC
Resolved: Jan 29, 2026, 09:04 AM UTC
Duration: 21m

Affected: Supplier Data Manager

Timeline · 2 updates

investigating Jan 29, 2026, 08:42 AM UTC

We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.
resolved Jan 29, 2026, 09:04 AM UTC

This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.

Read the full incident report →

Minor January 28, 2026

Slowness and errors observed

Detected by Pingoru: Jan 28, 2026, 02:59 PM UTC
Resolved: Jan 28, 2026, 03:53 PM UTC
Duration: 53m

Affected: UIREST API

Timeline · 3 updates

investigating Jan 28, 2026, 02:59 PM UTC

We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
identified Jan 28, 2026, 03:18 PM UTC

The issue has been identified and a fix is being implemented.
resolved Jan 28, 2026, 03:53 PM UTC

The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.

Read the full incident report →

Notice January 26, 2026

Slowness on PIM

Detected by Pingoru: Jan 26, 2026, 11:14 AM UTC
Resolved: Jan 24, 2026, 01:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 26, 2026, 11:14 AM UTC

We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level. We apologize for any inconvenience during the resolution of this issue.

Read the full incident report →

Major January 18, 2026

PIM service unavailable for Australian region

Detected by Pingoru: Jan 18, 2026, 12:00 PM UTC
Resolved: Jan 18, 2026, 12:20 PM UTC
Duration: 20m

Affected: UIREST API

Timeline · 4 updates

investigating Jan 18, 2026, 12:00 PM UTC

We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
monitoring Jan 18, 2026, 12:08 PM UTC

A fix has been implemented, traffic is being monitored.
monitoring Jan 18, 2026, 12:10 PM UTC

We are continuing to monitor for any further issues.
resolved Jan 18, 2026, 12:20 PM UTC

PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.

Read the full incident report →

Critical January 18, 2026

Service Unavailable due to HTTPS Certificate Issue

Detected by Pingoru: Jan 18, 2026, 09:05 AM UTC
Resolved: Jan 18, 2026, 10:04 AM UTC
Duration: 58m

Affected: Supplier Data Manager

Timeline · 3 updates

identified Jan 18, 2026, 09:05 AM UTC

We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
identified Jan 18, 2026, 10:03 AM UTC

We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.
resolved Jan 18, 2026, 10:04 AM UTC

This incident has been resolved.

Read the full incident report →

Minor January 15, 2026

Jobs stuck as starting

Detected by Pingoru: Jan 15, 2026, 09:08 AM UTC
Resolved: Jan 15, 2026, 02:14 PM UTC
Duration: 5h 5m

Affected: UIREST API

Timeline · 2 updates

monitoring Jan 15, 2026, 09:08 AM UTC

We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.
resolved Jan 15, 2026, 02:14 PM UTC

We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET. The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.

Read the full incident report →

Minor January 14, 2026

Errors on certain updates in the PIM

Detected by Pingoru: Jan 14, 2026, 11:37 AM UTC
Resolved: Jan 14, 2026, 05:36 PM UTC
Duration: 5h 59m

Affected: UIREST API

Timeline · 2 updates

identified Jan 14, 2026, 11:37 AM UTC

We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base. We are currently fixing the issue, and will keep you informed when the fix is live. Thank you for your patience.
resolved Jan 14, 2026, 05:36 PM UTC

The incident has been resolved, and all instances are now running as expected.

Read the full incident report →

Minor January 14, 2026

Proposal tab not displayed in Activity Menu

Detected by Pingoru: Jan 14, 2026, 09:02 AM UTC
Resolved: Jan 14, 2026, 11:44 AM UTC
Duration: 2h 42m

Affected: UIREST API

Timeline · 3 updates

investigating Jan 14, 2026, 09:02 AM UTC

We are currently investigating an issue where the Proposal tab is not displayed in the Activity menu. While we are working to resolve this issue, you can access the Proposal page via this URL: https://your-pim-url.cloud.akeneo.com/#/proposal/. We will provide an update once the fix is live and access has been fully restored. Thank you for your patience and understanding.
identified Jan 14, 2026, 09:13 AM UTC

The root cause of this issue has been identified, and we are working on a fix. We will inform you when it is live and access to Proposals has been fully restored. Contrary to our previous message, Growth Edition is not impacted by this issue.
resolved Jan 14, 2026, 11:44 AM UTC

The issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu.

Read the full incident report →

Minor November 10, 2025

Intermittent Data Retrieval

Detected by Pingoru: Nov 10, 2025, 04:04 PM UTC
Resolved: Nov 10, 2025, 05:56 PM UTC
Duration: 1h 52m

Affected: UI

Timeline · 4 updates

investigating Nov 10, 2025, 04:04 PM UTC

We are currently investigating an issue that's affecting the display of data in the PIM without data loss, it's impacting our customers in Europe-west-3 (Germany).
identified Nov 10, 2025, 04:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 10, 2025, 04:55 PM UTC

A mitigation has been implemented and we are monitoring the results.
resolved Nov 10, 2025, 05:56 PM UTC

The incident has been resolved.

Read the full incident report →