Xactus Outage History

Xactus is up right now

Pingoru has recorded 52 incidents for Xactus: 44 in the last 12 months and 8 in the last 90 days.

Source: status.xactus.com

52incidents recorded
44last 12 months
8last 90 days
3 daystypical duration
Incidents per month
048AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct88%
Pingoru began tracking Xactus in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20268104 of 720 (15%)
May 20265287 of 744 (39%)
June 20261259 of 720 (36%)
July 20265114 of 744 (15%)
August 202612 of 744 (0%)
September 20262240 of 720 (33%)
October 20263451 of 512 (88%)

Incidents, newest first

Major October 20, 2026 Equifax Credit Request Errors 2h 42m Credit - Equifax

Started Oct 20, 2026, 06:19 AM UTC· resolved Oct 20, 2026, 09:01 AM UTC

  1. investigating Oct 20, 2026, 06:19 AM UTC

    Credit requests to Equifax are experiencing an elevated error rate. We have engaged Equifax support to investigate the issue.

  2. resolved Oct 20, 2026, 09:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 19, 2026 Social Security VerificationX — Processing Delays 1d 3h Social Security VerificationX

Started Oct 19, 2026, 02:48 PM UTC· resolved Oct 20, 2026, 06:04 PM UTC

  1. investigating Oct 19, 2026, 02:48 PM UTC

    Social Security VerificationX is experiencing processing delays due to an upstream SSA service issue affecting both CBSV and eCBSV. Customers can continue submitting SSA-89 orders; processing and completion are delayed. Orders will be processed and completed once service is restored. We will provide another update as more information becomes available.

  2. resolved Oct 20, 2026, 06:04 PM UTC

    This incident has been resolved.

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Major October 6, 2026 Undisclosed DebtX: Encompass Automated Service Ordering (ASO) 14d Undisclosed DebtX

Started Oct 06, 2026, 12:59 PM UTC· resolved Oct 20, 2026, 01:44 PM UTC

  1. investigating Oct 06, 2026, 12:59 PM UTC

    We are investigating an issue affecting Undisclosed DebtX Automated Service Ordering (ASO) in Encompass. Workaround: Until the issue is resolved, clients should temporarily deactivate Undisclosed DebtX ASO and submit Undisclosed DebtX orders manually. We are actively working with ICE toward a resolution and will provide another update as additional information becomes available.

  2. resolved Oct 20, 2026, 01:44 PM UTC

    This incident has been resolved.

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Notice September 25, 2026 Equifax Activation Delays - Undisclosed DebtX 9d 16h Undisclosed DebtX

Started Sep 25, 2026, 08:25 PM UTC· resolved Oct 05, 2026, 01:22 PM UTC

  1. investigating Sep 25, 2026, 08:25 PM UTC

    Activations for Undisclosed DebtX requests to Equifax are experiencing delays. We are actively investigating the issue with Equifax.

  2. identified Oct 01, 2026, 02:11 PM UTC

    We continue to investigate the issue with Equifax and are actively working toward a resolution. A potential fix has been identified and is currently being developed. We will continue monitoring progress and provide additional updates as they become available.

  3. monitoring Oct 02, 2026, 08:23 PM UTC

    Equifax has implemented changes to address the issue affecting Undisclosed DebtX order activation and alert delivery. Impacted orders are being progressively activated, and previously queued alerts are expected to be delivered as activation processing completes. We are actively monitoring the restoration efforts and continued alert processing. At this time, no customer action is required. We will monitor throughout the weekend and validate success on Monday, October 5, 2026.

  4. resolved Oct 05, 2026, 01:22 PM UTC

    This incident has been resolved.

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Minor September 14, 2026 Undisclosed DebtX - TransUnion Processing Delays 4d 20h Undisclosed DebtX

Started Sep 14, 2026, 09:55 PM UTC· resolved Sep 19, 2026, 06:16 PM UTC

  1. investigating Sep 14, 2026, 09:55 PM UTC

    Select Undisclosed DebtX requests sent to TransUnion from 9/11/2026 to 9/13/2026 have had their processing delayed with the response "Could not match on Name & Address". We are working with TransUnion to resolve this.

  2. resolved Sep 19, 2026, 06:16 PM UTC

    This incident has been resolved.

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Major August 7, 2026 The Work Number - Elevated Error Rate 1h 57m Employment VerificationX

Started Aug 07, 2026, 12:18 PM UTC· resolved Aug 07, 2026, 02:16 PM UTC

  1. investigating Aug 07, 2026, 12:18 PM UTC

    We are investigating an elevated error rate with requests to The Work Number (TWN).

  2. investigating Aug 07, 2026, 01:31 PM UTC

    We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving "Received fatal alert: handshake_failure" error messages.

  3. resolved Aug 07, 2026, 02:16 PM UTC

    This incident has been resolved.

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Critical July 30, 2026 Encompass Partner Connect Service Disruption 6h 59m Encompass Partner Connect (EPC)

Started Jul 30, 2026, 11:49 AM UTC· resolved Jul 30, 2026, 06:49 PM UTC

  1. identified Jul 30, 2026, 11:49 AM UTC

    ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.

  2. identified Jul 30, 2026, 03:33 PM UTC

    ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.

  3. monitoring Jul 30, 2026, 06:25 PM UTC

    Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.

  4. resolved Jul 30, 2026, 06:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026 Experian Credit Service Disruption 58m Credit - Experian

Started Jul 24, 2026, 11:30 AM UTC· resolved Jul 24, 2026, 12:28 PM UTC

  1. investigating Jul 24, 2026, 11:30 AM UTC

    We are investigating elevated error rates affecting credit requests to Experian.

  2. identified Jul 24, 2026, 11:58 AM UTC

    Experian has confirmed an issue impacting their service. This is not specific to Xactus.

  3. monitoring Jul 24, 2026, 12:13 PM UTC

    Requests to Experian are beginning to return successfully. We are continuing to monitor for stability.

  4. resolved Jul 24, 2026, 12:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 14, 2026 LexisNexis Service Disruption 1h 41m Fraud ReportX

Started Jul 14, 2026, 03:45 PM UTC· resolved Jul 14, 2026, 05:27 PM UTC

  1. investigating Jul 14, 2026, 03:45 PM UTC

    We are currently investigating a service disruption with requests sent to LexusNexis. Fraud ReportX and Credit ReportX reports that include Liens & Judgments are impacted. We will provide updates as they become available.

  2. identified Jul 14, 2026, 04:27 PM UTC

    LexisNexis has confirmed they are experiencing a system outage. Service for Fraud ReportX has been restored. Credit ReportX reports that include Liens & Judgments continue to be impacted.

  3. resolved Jul 14, 2026, 05:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 13, 2026 Experian Undisclosed DebtX Activation Errors 2d 6h Undisclosed DebtX

Started Jul 13, 2026, 04:35 PM UTC· resolved Jul 15, 2026, 10:50 PM UTC

  1. investigating Jul 13, 2026, 04:35 PM UTC

    We are investigating reports of errors with Undisclosed DebtX activations from Experian due to duplicate submissions. This appears to affect a subset of previously submitted requests with Experian - new orders are being processed as intended. We are working to resolve this and will provide updates as they become available.

  2. identified Jul 15, 2026, 05:50 PM UTC

    We have identified the issue impacting the subset of Experian orders and are working to implement the fix.

  3. resolved Jul 15, 2026, 10:50 PM UTC

    This incident has been resolved.

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Minor July 8, 2026 Experian Undisclosed DebtX Activation Delays 2d 3h Undisclosed DebtX

Started Jul 08, 2026, 02:33 PM UTC· resolved Jul 10, 2026, 06:10 PM UTC

  1. identified Jul 08, 2026, 02:33 PM UTC

    Select Undisclosed DebtX activation requests sent to Experian starting 7/1/2026 have been delayed. We are actively working with Experian to resolve this.

  2. resolved Jul 10, 2026, 06:10 PM UTC

    The Undisclosed DebtX missing Activations/Deactivations from 7/1/26 - 7/2/26 are currently being processed by Experian and are expected by Monday 7/13/26.

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Notice June 15, 2026 Undisclosed DebtX Activations - Experian 10d 19h Undisclosed DebtX

Started Jun 15, 2026, 08:34 PM UTC· resolved Jun 26, 2026, 03:48 PM UTC

  1. identified Jun 15, 2026, 08:34 PM UTC

    We have identified an issue impacting select Undisclosed DebtX activations with Experian between 6/5 and 6/7, which are currently stuck in a “pending” status. We are actively working with Experian to resolve the issue and will provide updates as they become available.

  2. identified Jun 17, 2026, 07:42 PM UTC

    Undisclosed DebtX orders with Experian requested between 6/4 - 6/7 have been resolved. We have identified additional orders made between 6/10 - 6/12 that are stuck in a "pending" status. Orders placed since 6/12 are functioning as intended. We are continuing to work with Experian to resolve the issue and will provide updates as they become available.

  3. monitoring Jun 23, 2026, 09:34 PM UTC

    Experian is processing previously impacted orders. We expect normal performance to be restored but will continue to monitor.

  4. resolved Jun 26, 2026, 03:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 18, 2026 Xactus 360 Unavailable 49m Xactus360

Started May 18, 2026, 02:41 PM UTC· resolved May 18, 2026, 03:30 PM UTC

  1. identified May 18, 2026, 02:41 PM UTC

    We have identified an issue impacting all product ordering and return from Xactus 360. We are actively working to restore service.

  2. monitoring May 18, 2026, 03:04 PM UTC

    The root cause has been identified, and service to Xactus360 has been restored. We are continuing to monitor to ensure stability.

  3. resolved May 18, 2026, 03:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026 Experian Precise ID Request Errors 29m Experian

Started May 13, 2026, 12:10 AM UTC· resolved May 13, 2026, 12:40 AM UTC

  1. investigating May 13, 2026, 12:10 AM UTC

    We are investigating elevated error rates with Experian Precise ID requests. Credit requests are unaffected. We are in contact with Experian.

  2. monitoring May 13, 2026, 12:16 AM UTC

    Response rates for Precise ID have returned to normal levels. We are continuing to monitor.

  3. resolved May 13, 2026, 12:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026 Xactus360 Credit Report Merge/Unmerge Options Visibility 1d Xactus360

Started May 11, 2026, 06:07 PM UTC· resolved May 12, 2026, 06:15 PM UTC

  1. identified May 11, 2026, 06:07 PM UTC

    In Xactus360, the option to Merge and/or Unmerge credit reports may not be displayed for some users. We are actively working to correct this. To request support with this issue, email [email protected].

  2. identified May 11, 2026, 10:07 PM UTC

    We applied a fix that partially restored the options to users. We are continuing our efforts to fully resolve this.

  3. monitoring May 12, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 06:15 PM UTC

    This incident has been resolved.

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Critical May 8, 2026 Experian Credit and Precise ID Errors 18m Experian

Started May 08, 2026, 01:17 AM UTC· resolved May 08, 2026, 01:36 AM UTC

  1. investigating May 08, 2026, 01:17 AM UTC

    Credit and Precise ID requests to Experian are returning error responses at a high rate. We are in contact with Experian to investigate the issue.

  2. monitoring May 08, 2026, 01:26 AM UTC

    Requests are beginning to return successful responses from Experian. We will continue to monitor for stability.

  3. resolved May 08, 2026, 01:36 AM UTC

    This incident has been resolved. Experian responses are functioning as expected.

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Major May 5, 2026 Elevated Error Rate for Experian PreciseID 2h 21m Experian

Started May 05, 2026, 03:08 PM UTC· resolved May 05, 2026, 05:30 PM UTC

  1. investigating May 05, 2026, 03:08 PM UTC

    We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.

  2. identified May 05, 2026, 04:55 PM UTC

    Experian support has informed us that they are making progress with resolving the technical outage.

  3. resolved May 05, 2026, 05:30 PM UTC

    This incident has been resolved.

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Major April 30, 2026 Multiple products experiencing disruption 2h 18m Xactus360, FraudX

Started Apr 30, 2026, 09:55 PM UTC· resolved May 01, 2026, 12:13 AM UTC

  1. identified Apr 30, 2026, 09:55 PM UTC

    We are aware of a condition that is causing some products to behave unexpectedly. A fix has been identified and is currently being deployed.

  2. monitoring Apr 30, 2026, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results. It may take up to an hour for the fix to fully take effect.

  3. resolved May 01, 2026, 12:13 AM UTC

    This incident has been resolved.

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Major April 29, 2026 Social Security VerificationX 7m IRS SSA

Started Apr 29, 2026, 02:53 PM UTC· resolved Apr 29, 2026, 03:00 PM UTC

  1. investigating Apr 29, 2026, 02:53 PM UTC

    Users of Social Security VerificationX product may observe unexpected service disruption at this time. We are investigating the issue.

  2. resolved Apr 29, 2026, 03:00 PM UTC

    This incident has been resolved. All orders are processing and pending orders have resumed.

Read the full incident report →

Minor April 28, 2026 Tax TranscriptX - Temporary IRS Issue Impacting Some 1099 Transcripts 30d 17h IRS SSA

Started Apr 28, 2026, 09:57 PM UTC· resolved May 29, 2026, 03:24 PM UTC

  1. identified Apr 28, 2026, 09:57 PM UTC

    The IRS is currently experiencing a system issue affecting delivery of Wage and Income transcripts when a Form 1099‑DA is included. As a result, we are unable to fulfill some 1099 related requests at this time. The IRS has not provided an estimated resolution date. To avoid further delays, orders are being completed based on the information currently available from the IRS. Should you require the 1099 after the issue is resolved, a new order will need to be submitted. If you have questions or would like to discuss a specific order, please contact us at [email protected].

  2. resolved May 29, 2026, 03:24 PM UTC

    The IRS has resolved this issue and orders are processing as expected.

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Major April 22, 2026 High Error Rates - Experian Credit 1h 31m Experian

Started Apr 22, 2026, 08:51 PM UTC· resolved Apr 22, 2026, 10:22 PM UTC

  1. investigating Apr 22, 2026, 08:51 PM UTC

    We have detected elevated error rates for credit pulls from Experian. We are investigating the cause of the issue now.

  2. identified Apr 22, 2026, 09:15 PM UTC

    We have confirmed with support personnel at Experian that they are working to resolve an outage.

  3. monitoring Apr 22, 2026, 09:57 PM UTC

    Error rates have returned to normal levels. We will monitor to ensure stability.

  4. resolved Apr 22, 2026, 10:22 PM UTC

    This incident has been resolved.

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Notice April 21, 2026 Errors when accessing credit files 1h 6m Xactus360

Started Apr 21, 2026, 07:07 PM UTC· resolved Apr 21, 2026, 08:14 PM UTC

  1. monitoring Apr 21, 2026, 07:07 PM UTC

    A subset of queries for credit reports were experiencing elevated error rates. A workaround has been deployed to stabilize performance. Error rates have subsided and we are continuing to monitor.

  2. resolved Apr 21, 2026, 08:14 PM UTC

    This incident has been resolved.

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Minor April 10, 2026 Xactus360 Credit Report X Timeout Errors 1h 16m Xactus360

Started Apr 10, 2026, 06:33 PM UTC· resolved Apr 10, 2026, 07:49 PM UTC

  1. investigating Apr 10, 2026, 06:33 PM UTC

    We are investigating reports of timeout errors when interacting with Credit Report X in Xactus360.

  2. monitoring Apr 10, 2026, 07:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 10, 2026, 07:49 PM UTC

    This incident has been resolved.

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Minor April 10, 2026 Equifax Elevated Error Rates 6h 59m Equifax

Started Apr 10, 2026, 03:19 AM UTC· resolved Apr 10, 2026, 10:18 AM UTC

  1. investigating Apr 10, 2026, 03:19 AM UTC

    We have observed an increase in error rates for credit pulls through Equifax. Xactus staff has engaged Equifax support for assistance.

  2. resolved Apr 10, 2026, 10:18 AM UTC

    This incident has been resolved.

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Minor April 1, 2026 Xactus360 Performance Degradation 1d 19h Xactus360

Started Apr 01, 2026, 05:28 PM UTC· resolved Apr 03, 2026, 12:55 PM UTC

  1. investigating Apr 01, 2026, 05:28 PM UTC

    We have identified an issue causing intermittent performance degradation in Xactus360 that is impacting product/service delivery. We are investigating and working to resolve the issue.

  2. identified Apr 01, 2026, 07:13 PM UTC

    We have identified the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery has resumed as expected. We are continuing to monitor.

  3. monitoring Apr 02, 2026, 03:00 PM UTC

    We are monitoring the issue that was causing intermittent performance degradation in Xactus360. Product/service delivery continues to be successful.

  4. resolved Apr 03, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →