Xactus incident

Elevated Error Rate for Experian PreciseID

Major Resolved View vendor source →

Xactus experienced a major incident on May 5, 2026 affecting Experian, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 03:08 PM UTC
Resolved
May 05, 2026, 05:30 PM UTC
Duration
2h 21m
Detected by Pingoru
May 05, 2026, 03:08 PM UTC

Affected components

Experian

Update timeline

  1. investigating May 05, 2026, 03:08 PM UTC

    We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.

  2. identified May 05, 2026, 04:55 PM UTC

    Experian support has informed us that they are making progress with resolving the technical outage.

  3. resolved May 05, 2026, 05:30 PM UTC

    This incident has been resolved.