Xactus incident

Elevated Error Rate for Experian PreciseID

Major Ongoing View vendor source →
Started
May 05, 2026, 03:08 PM UTC
Resolved
Ongoing
Duration
● 2h 20m
Detected by Pingoru
May 05, 2026, 03:08 PM UTC

Affected components

Experian

Update timeline

  1. investigating May 05, 2026, 03:08 PM UTC

    We are investigating elevated error rates observed for attempts to pull Precise ID reports from Experian.

  2. identified May 05, 2026, 04:55 PM UTC

    Experian support has informed us that they are making progress with resolving the technical outage.

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