Xactus incident

Xactus360 Credit Report Merge/Unmerge Options Visibility

Minor Resolved View vendor source →

Xactus experienced a minor incident on May 11, 2026 affecting Xactus360, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 06:07 PM UTC
Resolved
May 12, 2026, 06:15 PM UTC
Duration
1d
Detected by Pingoru
May 11, 2026, 06:07 PM UTC

Affected components

Xactus360

Update timeline

  1. identified May 11, 2026, 06:07 PM UTC

    In Xactus360, the option to Merge and/or Unmerge credit reports may not be displayed for some users. We are actively working to correct this. To request support with this issue, email [email protected].

  2. identified May 11, 2026, 10:07 PM UTC

    We applied a fix that partially restored the options to users. We are continuing our efforts to fully resolve this.

  3. monitoring May 12, 2026, 05:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 06:15 PM UTC

    This incident has been resolved.