Xactus incident

Errors when accessing credit files

Notice Resolved View vendor source →

Xactus experienced a notice incident on April 21, 2026 affecting Xactus360, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 07:07 PM UTC
Resolved
Apr 21, 2026, 08:14 PM UTC
Duration
1h 6m
Detected by Pingoru
Apr 21, 2026, 07:07 PM UTC

Affected components

Xactus360

Update timeline

  1. monitoring Apr 21, 2026, 07:07 PM UTC

    A subset of queries for credit reports were experiencing elevated error rates. A workaround has been deployed to stabilize performance. Error rates have subsided and we are continuing to monitor.

  2. resolved Apr 21, 2026, 08:14 PM UTC

    This incident has been resolved.