Xactus experienced a critical incident on May 18, 2026 affecting Xactus360, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Xactus360
Update timeline
- identified May 18, 2026, 02:41 PM UTC
We have identified an issue impacting all product ordering and return from Xactus 360. We are actively working to restore service.
- monitoring May 18, 2026, 03:04 PM UTC
The root cause has been identified, and service to Xactus360 has been restored. We are continuing to monitor to ensure stability.
- resolved May 18, 2026, 03:30 PM UTC
This incident has been resolved.