Xactus Outage History

We have observed an elevated error rate with Experian PreciseID. Our team has reached out to Experian support and confirmed that they are experiencing technical difficulties. We are continuing to monitor the behavior.

We have observed that some orders recently placed for tax transcripts through TTx may either have incomplete data and new orders may be delayed. IRS is closed today in observance of the public holiday. In the interim we are holding the transcripts so that we can evaluate the root cause and deploy a fix.

We have observed that some orders recently placed for tax transcripts through TTx may either have incomplete data and new orders may be delayed. Xactus staff remains in contact with IRS support personnel to troubleshoot and resolve the cause. In the interim, transcript downloads are still disabled.

We are continuing to engage with the IRS to determine the possible cause for the TTx transcript errors error and implement a fix. Transcript downloads remain disabled.

A fix has been identified and is in the process of being deployed. Please note - Any 1040/1120/1065 forms ordered during the outage window will print with a blank Xactus-generated Summary page. This does not affect order completion but is a side-effect of the backlog process/reading HTML5 responses from the IRS. **This will not affect new orders going forward.**

We are observing elevated rates of credit pull failures related to Experian. We have reached out to Experian support and they acknowledged ongoing technical difficulties.

We are continuing to see elevated error rates with credit pulls from Experian. We will continue to monitor the situation.

Although the error rates on Experian credit pulls are greatly reduced, we are still seeing a steady but elevated rate of failure. We will continue to engage with Experian support for status updates.

We have observed an increase in error rates for credit pulls through Equifax. Xactus staff is engaging Equifax support for assistance.

Our staff has identified the cause of the issue and are working on deploying a fix. Workaround remains the same as previously announced.

A resolution to this issue is still in progress. The following workaround remains available in the interim: Encompass users may reissue the original report with the merge report number and re-import the affected scores & actual liabilities. We apologize for any inconvenience. Thank you for your continued patience.

We received notice from Equifax that Undisclosed Debt Monitoring Output files for today Wednesday Sept 10, 2025 were disrupted and are expected to be delayed. We will relay updates on the situation as they become available.

An issue preventing some UDx order submissions through Encompass has been identified. Orders placed directly in Xactus360 are unaffected. We are working to correct the issue.

We have observed that some credit pulls from TransUnion are failing with error "Pull failed: ORA-00936: missing expression". A fix is being developed and will be deployed to production as soon as possible.

We have identified a config issue in Xactusphere and are working to update it.

Equifax has acknowledged an ongoing, widespread outage. They have provided an incident ticket number INC3881479. Xactus staff remains in contact with Equifax and will provide an update once resolved.