Xactus incident

Encompass Partner Connect Service Disruption

Critical Resolved View vendor source →

Xactus experienced a critical incident on July 30, 2026 affecting Encompass Partner Connect (EPC), lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 11:49 AM UTC
Resolved
Jul 30, 2026, 06:49 PM UTC
Duration
6h 59m
Detected by Pingoru
Jul 30, 2026, 11:49 AM UTC

Affected components

Encompass Partner Connect (EPC)

Update timeline

  1. identified Jul 30, 2026, 11:49 AM UTC

    ICE is currently experiencing a service disruption impacting all Encompass Partner Connect orders. This is not a Xactus specific issue.

  2. identified Jul 30, 2026, 03:33 PM UTC

    ICE has restored core services, but is still working to restore Encompass Partner Network as a critical priority.

  3. monitoring Jul 30, 2026, 06:25 PM UTC

    Encompass Partner Connect functionality has been restored by ICE. We continue to monitor performance as there may be delays with processing according to ICE.

  4. resolved Jul 30, 2026, 06:49 PM UTC

    This incident has been resolved.