Xactus incident

Experian Credit and Precise ID Errors

Critical Resolved View vendor source →

Xactus experienced a critical incident on May 8, 2026 affecting Experian, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:17 AM UTC
Resolved
May 08, 2026, 01:36 AM UTC
Duration
18m
Detected by Pingoru
May 08, 2026, 01:17 AM UTC

Affected components

Experian

Update timeline

  1. investigating May 08, 2026, 01:17 AM UTC

    Credit and Precise ID requests to Experian are returning error responses at a high rate. We are in contact with Experian to investigate the issue.

  2. monitoring May 08, 2026, 01:26 AM UTC

    Requests are beginning to return successful responses from Experian. We will continue to monitor for stability.

  3. resolved May 08, 2026, 01:36 AM UTC

    This incident has been resolved. Experian responses are functioning as expected.