Xactus experienced a major incident on August 7, 2026 affecting Employment VerificationX, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Employment VerificationX
Update timeline
- investigating Aug 07, 2026, 12:18 PM UTC
We are investigating an elevated error rate with requests to The Work Number (TWN).
- investigating Aug 07, 2026, 01:31 PM UTC
We are continuing to investigate this issue with Equifax Support. Orders for The Work Number are receiving "Received fatal alert: handshake_failure" error messages.
- resolved Aug 07, 2026, 02:16 PM UTC
This incident has been resolved.