Xactus experienced a minor incident on May 13, 2026 affecting Experian, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Experian
Update timeline
- investigating May 13, 2026, 12:10 AM UTC
We are investigating elevated error rates with Experian Precise ID requests. Credit requests are unaffected. We are in contact with Experian.
- monitoring May 13, 2026, 12:16 AM UTC
Response rates for Precise ID have returned to normal levels. We are continuing to monitor.
- resolved May 13, 2026, 12:40 AM UTC
This incident has been resolved.