Xactus experienced a notice incident on June 15, 2026 affecting Undisclosed DebtX, lasting 10d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 15, 2026, 08:34 PM UTC
We have identified an issue impacting select Undisclosed DebtX activations with Experian between 6/5 and 6/7, which are currently stuck in a “pending” status. We are actively working with Experian to resolve the issue and will provide updates as they become available.
- identified Jun 17, 2026, 07:42 PM UTC
Undisclosed DebtX orders with Experian requested between 6/4 - 6/7 have been resolved. We have identified additional orders made between 6/10 - 6/12 that are stuck in a "pending" status. Orders placed since 6/12 are functioning as intended. We are continuing to work with Experian to resolve the issue and will provide updates as they become available.
- monitoring Jun 23, 2026, 09:34 PM UTC
Experian is processing previously impacted orders. We expect normal performance to be restored but will continue to monitor.
- resolved Jun 26, 2026, 03:48 PM UTC
This incident has been resolved.