Xactus incident

Social Security VerificationX — Processing Delays

Major Ongoing View vendor source →

Xactus is currently experiencing a major incident affecting Social Security VerificationX, which began 22h ago. The vendor's full update timeline is below.

Started
Oct 19, 2026, 02:48 PM UTC
Resolved
Ongoing
Duration
● 22h 15m
Detected by Pingoru
Oct 19, 2026, 02:48 PM UTC

Affected components

Social Security VerificationX

Update timeline

  1. investigating Oct 19, 2026, 02:48 PM UTC

    Social Security VerificationX is experiencing processing delays due to an upstream SSA service issue affecting both CBSV and eCBSV. Customers can continue submitting SSA-89 orders; processing and completion are delayed. Orders will be processed and completed once service is restored. We will provide another update as more information becomes available.