Xactus incident

Undisclosed DebtX: Encompass Automated Service Ordering (ASO)

Major Ongoing View vendor source →

Xactus is currently experiencing a major incident affecting Undisclosed DebtX, which began 11h ago. The vendor's full update timeline is below.

Started
Oct 06, 2026, 12:59 PM UTC
Resolved
Ongoing
Duration
● 11h 11m
Detected by Pingoru
Oct 06, 2026, 12:59 PM UTC

Affected components

Undisclosed DebtX

Update timeline

  1. investigating Oct 06, 2026, 12:59 PM UTC

    We are investigating an issue affecting Undisclosed DebtX Automated Service Ordering (ASO) in Encompass. Workaround: Until the issue is resolved, clients should temporarily deactivate Undisclosed DebtX ASO and submit Undisclosed DebtX orders manually. We are actively working with ICE toward a resolution and will provide another update as additional information becomes available.