Vertex had 30 outages in the last 2 years totaling 878h 33m of downtime — averaging 1.2 incidents per month.
There were 30 Vertex outages since June 12, 2025 totaling 878h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We were having an issue with auth0 retrievals which have impacted a number of Vertex products and services. It has since been resolved.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Microsoft TCS Connector environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Smart Categoration (Smart Cat) We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to investigate this issue.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing an issue receiving tax calculations from the Vertex Cloud platform. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
This incident has been resolved.
We are currently investigating an issue with TokenGuard retrievals which may be impacting a number of Vertex products and services
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing a functionality degradation that may be resulting in service interruption within the Returns application. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex Cloud Returns environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Vertex’s Production Support team has identified a degradation to the Portal application's functionality. A resolution has been identified and is being scheduled for deployment. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to work on a fix for this issue.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing delay with the Certificate Center bulk upload functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing eInvoicing performance degradations that may be resulting in service interruptions or delays. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Vertex’s Production Support team has identified an issue affecting a small group of customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community. Vertex Community
We are continuing work to resolve this issue.
All systems are GREEN and functioning as expected.
This incident has been resolved.
We have identified and are monitoring a Vertex On-Demand issue for a subset of customers. All Vertex On-Demand services have been fully restored to expected levels of performance, but there was a degradation for 2-4 minutes around 4:43 AM ET. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing functionality degradations that may be resulting in service interruption within the Vertex Cloud environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Vertex’s Production Support team has identified an issue with Vertex Certificate Center and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing degradation with the Certificate Center sync functionality. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing tax calc performance degradations that may be resulting in service interruption within the Vertex Cloud environment. Additionally, Certificate Center may be experiencing degradations. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please visit our Vertex Community Portal and place a support ticket.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Our monitoring processes are still indicating that some customers are experiencing an issue with indirect tax intelligence. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate some customers are experiencing performance and funtioality degradation that may be resulting in service interruption within the Vertex Payroll and Geocoder. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our monitoring processes indicate that some customers were experiencing an issue receiving payroll calculations from the Vertex Payroll On-Demand environment. Vertex’s Production Support team is monitoring the issue. If you have any questions, please submit a ticket via the Vertex Community.
Vertex’s Production Support team has identified an issue affecting some customers and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
We are continuing to monitor for any further issues.
Our monitoring processes indicate that some customers are still experiencing an issue receiving tax calculations from the Vertex On-Demand environment. Vertex’s Production Support team is actively investigating the issue. We will share additional information on the Status page as soon as it is available. If you have any questions, please submit a ticket via the Vertex Community.
Vertex’s Production Support team identified and addressed the issue. The team continues to monitor service to ensure full performance for all customers. If you have any questions, please submit a support ticket via the Vertex Community.
We have resolved the Vertex On-Demand issue. All Vertex On-Demand services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
We have resolved the Vertex Certificate Center issue. All Certificate Center services have been fully restored to expected levels of performance. We will continue to monitor the situation to ensure all services and functionality continue to work as expected. We encourage you to validate your data as part of your normal process. If you have any questions, please submit a support ticket via the Vertex Community.
Our monitoring processes indicate some customers are experiencing performance degradation that may be resulting in service interruption within the Vertex On-Demand environment. We are actively investigating and are troubleshooting the issue. We will provide an update as soon as possible. Thank you for your patience. If you have any questions, please submit a support ticket via the Vertex Community.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Vertex’s Production Support team has identified the issue and is working quickly on the resolution. We will continue to update our Status page with the latest information available. If you have any questions, please submit a support ticket via the Vertex Community.
This incident has been resolved.