ThousandEyes Outage History

Summary: We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th. Impact: Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.

We have identified that this issue is also impacting the US2 and EU regions. Our engineering team is actively working to restore full functionality as soon as possible.

We identified the issue and are continuing to work on it.

SamKnows One login was not available between 11:42 and 12:10 UTC. We are checking the current status.

We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025. Impact During the affected timeframe, customers experienced the following impacts: Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.

Summary We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025. Impact Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts. Our engineering team is actively working to resolve the issue.

Summary Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Customer impact Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Test execution and data collection are not affected by this event. Status The issue has been identified and are currently working to implement a fix.

Third party service providers are reporting their services are recovering, and we are seeing them recover too. The WAN Insights data pipeline has recovered and is operational again. Cloud Insights integrations with AWS can be created and updated as normal now. Our engineering team will continue to monitor and provide updates.

Our monitoring has identified an elevated rate of errors in the AWS us-east-1 region. There is no known impact to ThousandEyes customers at this time. Our engineering team will continue to monitor and provide updates.

Certain functionality may be degraded, including: - Ability to create or update Cloud Insights integrations for AWS - Delayed or missing alerts via Slack, Pagerduty, or other integrations - WAN Insights pages are currently not accessible Normal function will return once the AWS US-East-1 Region has fully recovered

Network outage alerts for customers in the US2 region were not functioning from October 15, 2025, at 23:40:19 UTC. The issue was fully resolved by October 16, 2025, at 08:20 UTC.

The issue has been identified and a fix is being implemented.

Summary We observed issues with Traffic Insights alerts starting at 21:00 UTC on August 22. Impact Customers may experience delays or failures in triggering or clearing Traffic Insights alerts. Status Our engineering team is actively working on a fix.

Summary: We observed an issue affecting OpenTelemetry Integration services beginning at 21:00 UTC on August 15th. Impact: Customers may experience outdated metadata for integration tests and test tags in OpenTelemetry streaming. Newly created OpenTelemetry Integration will not stream any data. Status: Our engineering team is currently working on a fix.

Summary We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th. Impact Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message: “I’m experiencing technical difficulties at the moment. Please try again later.” Status Our engineering team is actively monitoring this issue.