ThousandEyes Outage History
ThousandEyes is up right nowPingoru has recorded 77 incidents for ThousandEyes: 73 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 52 of 720 (7%) |
| May 2026 | 3 | 172 of 744 (23%) |
| June 2026 | 7 | 553 of 720 (77%) |
| July 2026 | 10 | 718 of 744 (97%) |
| August 2026 | 9 | 353 of 744 (47%) |
| September 2026 | 3 | 15 of 720 (2%) |
| October 2026 | 7 | 167 of 589 (28%) |
Incidents, newest first
Minor June 27, 2026 Dashboard and Agent Selector Issues (US2 Region) 3d 20h Reports and Dashboards
Started Jun 27, 2026, 12:14 AM UTC· resolved Jun 30, 2026, 09:00 PM UTC
- investigating Jun 27, 2026, 12:14 AM UTC
We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label. CEA Test Settings– Customers with affected agents are unable to load the agent selector. CEA Views– Affected agents are being displayed at “null island” (incorrect location). Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data?? We will provide further updates as the situation progresses.
- monitoring Jun 27, 2026, 01:39 AM UTC
A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
- resolved Jun 30, 2026, 09:00 PM UTC
This incident has been resolved.
Minor June 25, 2026 Connected Devices Agent Availability Issues in EU Region 7d 22h Connected Devices Agent Registration, Connected Devices Test Assignment
Started Jun 25, 2026, 04:34 PM UTC· resolved Jul 03, 2026, 03:03 PM UTC
- investigating Jun 25, 2026, 04:34 PM UTC
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
- identified Jun 25, 2026, 04:55 PM UTC
The issue has been identified and our engineering team is currently working in restoring the service.
- monitoring Jun 25, 2026, 05:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2026, 11:06 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 02, 2026, 05:49 PM UTC
Services are stable. We are continuing to monitor the situation for any further issues.
- resolved Jul 03, 2026, 03:03 PM UTC
This incident has been resolved.
Notice June 23, 2026 Service Degradation Affecting Support Case Creation 2d 17h
Started Jun 23, 2026, 10:10 PM UTC· resolved Jun 26, 2026, 03:48 PM UTC
- identified Jun 23, 2026, 10:10 PM UTC
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at [email protected] or through the chat. Our team is currently working on a fix.
- monitoring Jun 24, 2026, 04:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 26, 2026, 03:48 PM UTC
This incident has been resolved.
Notice June 13, 2026 Ongoing issue with the support case update 1d 17h Platform Availability
Started Jun 13, 2026, 11:32 AM UTC· resolved Jun 15, 2026, 05:31 AM UTC
- investigating Jun 13, 2026, 11:32 AM UTC
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: [email protected] Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937) We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
- monitoring Jun 15, 2026, 01:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 05:31 AM UTC
This incident has been resolved.
Minor June 3, 2026 Ongoing issues in Mumbai, India 64d 3h Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress
Started Jun 03, 2026, 09:08 AM UTC· resolved Aug 06, 2026, 12:16 PM UTC
- identified Jun 03, 2026, 09:08 AM UTC
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-03 10:00:00 UTC Affected Cloud Agents: Mumbai, India (JIO) Mumbai, India - IPv6 (JIO) Mumbai, India (Vodafone) Mumbai, India - IPv6 (Vodafone) Mumbai, India (Reliance) Mumbai, India - IPv6 (Reliance) Mumbai, India (Bharti Airtel) Mumbai, India - IPv6 (Bharti Airtel)
- resolved Aug 06, 2026, 12:16 PM UTC
This incident has been resolved.
Notice May 30, 2026 DNS Resolver Issues on Cloud Agents in China 3d 11h Cloud and Enterprise Agents: Data ingress, Alibaba Cloud: APAC
Started May 30, 2026, 12:10 PM UTC· resolved Jun 02, 2026, 11:29 PM UTC
- identified May 30, 2026, 12:10 PM UTC
We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution
- monitoring May 30, 2026, 01:39 PM UTC
We applied configuration changes that fixed the issue and are monitoring the situation
- resolved Jun 02, 2026, 11:29 PM UTC
This incident has been resolved.
Notice May 14, 2026 Scheduled Endpoint Tests Delay in EU1 44m Alert processing, Reports and Dashboards
Started May 14, 2026, 11:00 AM UTC· resolved May 14, 2026, 11:45 AM UTC
- identified May 14, 2026, 11:00 AM UTC
Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue
- monitoring May 14, 2026, 11:09 AM UTC
We have applied the fix and are now monitoring the status
- resolved May 14, 2026, 11:45 AM UTC
The issue has been resolved
Notice May 13, 2026 Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region 5d 15h Endpoint Agents: Test assignment and configuration controller
Started May 13, 2026, 04:58 PM UTC· resolved May 19, 2026, 08:47 AM UTC
- identified May 13, 2026, 04:58 PM UTC
Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules. Status: Our engineering team is actively investigating the root cause and working toward a resolution. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email [email protected] if you have any questions.
- monitoring May 13, 2026, 09:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 19, 2026, 08:47 AM UTC
The incident has been resolved
Minor April 22, 2026 Outage in ThousandEyes Outages Page 1d 3h Outages Page
Started Apr 22, 2026, 11:39 PM UTC· resolved Apr 24, 2026, 02:49 AM UTC
- investigating Apr 22, 2026, 11:39 PM UTC
We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.
- monitoring Apr 23, 2026, 12:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2026, 02:49 AM UTC
This incident has been resolved.
Notice April 22, 2026 Service Degradation Affecting Stream Services 1h 58m
Started Apr 22, 2026, 06:28 PM UTC· resolved Apr 22, 2026, 08:27 PM UTC
- identified Apr 22, 2026, 06:28 PM UTC
We identified an issue impacting Stream Services that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation
- monitoring Apr 22, 2026, 08:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 22, 2026, 08:27 PM UTC
This incident has been resolved.
Minor April 7, 2026 Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region 4h 14m Alert processing, Reports and Dashboards, Endpoint Agents: Data submission collector, Endpoint Agent Views
Started Apr 07, 2026, 03:07 PM UTC· resolved Apr 07, 2026, 07:21 PM UTC
- identified Apr 07, 2026, 03:07 PM UTC
Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API. Status: Our Engineering Team is actively investigating the issue and working toward a resolution.
- identified Apr 07, 2026, 03:55 PM UTC
Our team is currently backfilling the data and working to restore full service.
- monitoring Apr 07, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 07, 2026, 07:21 PM UTC
This incident has been resolved.
Minor April 1, 2026 Service Degradation Affecting Event Detection Summarization in US1 & US2 Regions 18h 57m Event Detection
Started Apr 01, 2026, 08:20 PM UTC· resolved Apr 02, 2026, 03:18 PM UTC
- identified Apr 01, 2026, 08:20 PM UTC
Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2 regions. Status: The Engineering team is actively working on a fix to resolve this issue.
- monitoring Apr 02, 2026, 03:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2026, 03:18 PM UTC
This incident has been resolved.
Major March 31, 2026 some users of mobile apps may be unable to execute speed tests. 23m Connected Devices (Formerly SamKnows)
Started Mar 31, 2026, 08:01 AM UTC· resolved Mar 31, 2026, 08:25 AM UTC
- identified Mar 31, 2026, 08:01 AM UTC
Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution
- resolved Mar 31, 2026, 08:25 AM UTC
This incident has been resolved
Notice March 24, 2026 Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL 1d 4h ThousandEyes for OpenTelemetry
Started Mar 24, 2026, 11:50 AM UTC· resolved Mar 25, 2026, 04:12 PM UTC
- investigating Mar 24, 2026, 11:50 AM UTC
Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL
- identified Mar 24, 2026, 02:08 PM UTC
We have identified a fix and this is currently being deployed
- monitoring Mar 24, 2026, 02:37 PM UTC
We have deployed the fix and we are monitoring.
- monitoring Mar 25, 2026, 04:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 25, 2026, 04:12 PM UTC
This incident has been resolved.
Minor March 17, 2026 Service degradation affecting Event Detection in US2 Region 4h 6m Event Detection
Started Mar 17, 2026, 07:52 PM UTC· resolved Mar 17, 2026, 11:58 PM UTC
- identified Mar 17, 2026, 07:52 PM UTC
Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our engineering team is actively working in resolving this issue.
- monitoring Mar 17, 2026, 10:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 11:58 PM UTC
This incident has been resolved.
Major March 13, 2026 SSO customers are able to login bypassing their IDP 7h 39m SAML/SSO
Started Mar 13, 2026, 06:05 AM UTC· resolved Mar 13, 2026, 01:45 PM UTC
- investigating Mar 13, 2026, 06:05 AM UTC
We are currently investigating this issue.
- investigating Mar 13, 2026, 06:48 AM UTC
We are continuing to investigate this issue.
- monitoring Mar 13, 2026, 07:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 01:45 PM UTC
No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.
Notice March 12, 2026 Service Degradation affecting Dashboards and Usage & Billing in US1 Region 36m Reports and Dashboards, Usage and Billing
Started Mar 12, 2026, 04:21 PM UTC· resolved Mar 12, 2026, 04:57 PM UTC
- monitoring Mar 12, 2026, 04:21 PM UTC
Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region. Status: Our engineering team has applied a fix, and all services have been restored to normal operation.
- resolved Mar 12, 2026, 04:57 PM UTC
This incident has been resolved.
Minor March 9, 2026 Service Degradation impacting Endpoint Experience tab in the web app 52m Endpoint Agent Views
Started Mar 09, 2026, 11:58 PM UTC· resolved Mar 10, 2026, 12:50 AM UTC
- investigating Mar 09, 2026, 11:58 PM UTC
We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience. Service degradation started around 23:00 UTC. Our team is currently investigating and we will be providing an update soon.
- investigating Mar 09, 2026, 11:59 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 10, 2026, 12:15 AM UTC
We have implemented a fix and are currently monitoring the results
- resolved Mar 10, 2026, 12:50 AM UTC
We have confirmed that access to the Endpoint Experience tab is working as usual. Customers may have suffered impacts around 22:20UTC - 23:58 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to [email protected] or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Minor March 9, 2026 Service degradation affecting Support Chat 39m Customer Success Chat
Started Mar 09, 2026, 06:01 PM UTC· resolved Mar 09, 2026, 06:41 PM UTC
- identified Mar 09, 2026, 06:01 PM UTC
Summary: The Chat with Support feature is currently experiencing technical issues. Impact: Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at [email protected] until the service is restored. Status: We are working on a fix and will provide updates as they become available.
- monitoring Mar 09, 2026, 06:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 06:41 PM UTC
This incident has been resolved.
Minor March 6, 2026 Service Degradation for Billing Data 3h 11m Usage and Billing
Started Mar 06, 2026, 01:02 AM UTC· resolved Mar 06, 2026, 04:14 AM UTC
- investigating Mar 06, 2026, 01:02 AM UTC
Starting at 23:15 UTC, ThousandEyes team has identified an issue reporting usage data for ThousandEyes customers in the US1 region. Usage data captured may be lower than actual usage. The ThousandEyes engineering team is investigating the issue
- identified Mar 06, 2026, 02:55 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 06, 2026, 04:14 AM UTC
This incident has been resolved.
Minor March 4, 2026 Service degradation affecting embedded data. 18m Embedded Widgets
Started Mar 04, 2026, 06:28 PM UTC· resolved Mar 04, 2026, 06:46 PM UTC
- investigating Mar 04, 2026, 06:28 PM UTC
We identified the issue with the embedded widgets starting on Tuesday, March 3rd, 15:00 UTC. Customers may experience 429 HTTP errors while navigating to sites that have ThousandEyes embedded widgets on them. We are currently investigating.
- monitoring Mar 04, 2026, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 04, 2026, 06:46 PM UTC
This incident has been resolved.
Notice February 18, 2026 Service Degradation Affecting the ThousandEyes Web Application 5m Platform Availability
Started Feb 18, 2026, 07:37 PM UTC· resolved Feb 18, 2026, 07:43 PM UTC
- monitoring Feb 18, 2026, 07:37 PM UTC
Summary: We observed an issue with the ThousandEyes Web Application between 19:08 UTC and 19:21 UTC across all regions. Impact: Customers may have experienced delays or temporary unavailability while accessing or loading the ThousandEyes web application. • US1 and US2 were impacted between 19:08 UTC and 19:21 UTC. • EU was impacted between 19:09 UTC and 19:21 UTC. Status: Our Engineering team has applied a fix and is actively monitoring the service to ensure full resolution.
- resolved Feb 18, 2026, 07:43 PM UTC
This incident has been resolved.
Notice February 5, 2026 Issues with Endpoint Agents NPCAP 1.86 – Endpoint Agents: Data submission collector
Started Feb 05, 2026, 10:49 AM UTC· resolved Feb 05, 2026, 10:49 AM UTC
- investigating Feb 02, 2026, 12:22 PM UTC
We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86. We are currently investigating the issue.
- identified Feb 03, 2026, 11:22 AM UTC
We have identified a specific software with which the issues are correlated. We continue investigating this.
- resolved Feb 05, 2026, 10:49 AM UTC
We have released fix version 2.31.1, which rolls back Npcap to version 1.85. The Npcap team has confirmed that version 1.85 does not contain the regression responsible for the recent issue. This issue impacted Windows Endpoint Agents only. All affected devices will automatically update to version 2.31.1 as soon as possible. No customer action is required.
Notice February 2, 2026 Delays ingesting data for multiple features 1m Public BGP collection and processing, Private BGP Collection & Processing
Started Feb 02, 2026, 11:11 AM UTC· resolved Feb 02, 2026, 11:13 AM UTC
- monitoring Feb 02, 2026, 11:11 AM UTC
BGP Updates table data was unavailable on February 2, 2026, between 09:35 AM and 10:23 AM UTC. Traffic Insights data ingestion was also affected.
- resolved Feb 02, 2026, 11:13 AM UTC
The Incident is now resolved
Notice January 29, 2026 Service Degradation Affecting WAN Insights 3h 1m
Started Jan 29, 2026, 06:09 PM UTC· resolved Jan 29, 2026, 09:10 PM UTC
- investigating Jan 29, 2026, 06:09 PM UTC
We are currently investigating an issue affecting WAN Insights Impact: WAN Insights data ingestion pipelines in US are experiencing a delay. Customers may experience stale data in their recent WAN Insights dashboards
- monitoring Jan 29, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 29, 2026, 09:10 PM UTC
This incident has been resolved